Groove Management Server - Problems with Backups

[Marc Dimmick]

I have configured quite a number of users on to the Grove Management Server.
It has backup the accounts all is looking great. BUT, when I went to restore
an account 2007 does not recognise the file to restore. What is the problem.
If I create the backup of the account I can restore the account, but the
whole idea was that the Groove Management Server is suppose to do this??

 

[Gell]

Dear Marc Dimmick,

According to your description, let us refer to these steps and then test the
results.

1: Please save the backup file (.grv) to the user's machine.
2: Shutdown the Groove manually.
3: Double click this backup file and then test the results.

If the probelm still persists, then let us run a Groove clean on this user's
machine and then re-use the above steps to test the results.

1: Still shutdown the Groove.
2: Start->Run and type cmd and press enter.
3: In command line, please navigate to c:\program files\microsoft
office\office 12
4: Then tyep grooveclean and press enter
5: Reuse the above steps to load the Groove backup file and then test the
results.

Thanks.