Groove refuses to download!

[Chester Hull]

I have Groove on 2 out of 3 of my computers. The last computer refuses to
download. It just says "Downloading" for hours. My Groove workspace is less
than 6mb.

Now, the two computers I have it on are Vista and XP, and the 3rd computer
is running Vista under Parallels on a MacBook. It must be something to do
with that!

I can run Groove, and I can see the workspace, and click Download. It
changes to Downloading, but never completes.

What is the problem here?

Thanks for any input!

Chester

 

[Jan Talens]

Hi Chester,

As you use 3 PCs, just cking about how you installed the 3rd account.
Did you save your Groove account as a file AFTER you installed the
first 2 PCs?
If you used a backup file you created BEFORE installing your Groove
account on your 2nd PC, then you have a problem, as PC2 and PC3 will not
know each other.
In order to check this, launchbar menu: options/preferences/account
All 3 PCs should be listed on each PC.

Alternatively, check firewall settings, work offline status, ...
On PC3, do you see users online?
Are instant messages sent or do they remain "waiting to send"?
Do other workspaces synchronize?
Any movement of bits of data uploading and/or downloading?

Best regards,
Jan Talens



Chester Hull a écrit :

 

[Chester Hull]

Hi Jan,
Hmm, ok. I checked the account, and only the first two PC's were listed. So
I saved a new invite to a file, and tried to open that on the 3rd PC.

It did come through to PC1 with an alert to allow the invitation. Once I
clicked on that, PC3 did get access.

The weird thing is, on PC1, when I click Options>Account, I see PC1 and PC2,
but on PC3 when I click Options>Account, I see PC2 and PC3!

However, changes that I make on PC3 are showing up in Groove on PC1...

so I guess it's working? Sorta? Any ideas on why the odd behavior with the
Options>Account page?

Chester

 

[Jan Talens]

Hi Chester,

The only good solution is to remove your Groove account from PC3 (sorry,
cannot avoid this), save your account as a file on PC1 or PC2, and
inject your account again on PC3.

The account you save as a file includes references to devices on which
your Groove account is already installed.
When injecting your account on PC3, PC3 is sending signals to PC1 and
PC2 announcing itself. Device lists on all 3 PCs should be similar.

Best regards,
Jan

Chester Hull a écrit :

 

[Chester Hull]

Thank you Jan, we'll give that a shot.

Chester

Hi Chester,

The only good solution is to remove your Groove account from PC3 (sorry,
cannot avoid this), save your account as a file on PC1 or PC2, and
inject your account again on PC3.

The account you save as a file includes references to devices on which
your Groove account is already installed.
When injecting your account on PC3, PC3 is sending signals to PC1 and
PC2 announcing itself. Device lists on all 3 PCs should be similar.

Best regards,
Jan

Chester Hull a écrit :

 

[Nick Hustak]

Good luck - I have it ONE machine and it constantly disconnects (but
says it's connected - but I show offline to everyone else) and fails
to update.

Oh and it's worse than that even - I've had complaints that my items
keep reflagging as unread. Well the only answer to that is that since
I can't seem to stay connected, it must be re-syncing everytime I
manage to connect.


I'm being forced to continue to use this beta software by my client
else I would have long since removed it.

 

[Karl J.]

I have a similar problem on a Vista PC.

On some posts from earlier this year I learned about problems with antivirus
software and Groove. The problems with NOD32 were solved but I use Avast,
where also problems were reported but neither confirmed nor solved.

I see others in Contacts and Uploading Folders to the provisioning server is
absolutely fine. But downloading remains undone since weeks.

I completely removed (including regsitry etc.) and reinstalled Groove with
absolutely no effect.

Problems others seem to have are on my computer not present

The Home GMS URL seems to be fine:
http://blugro1gms.groove.microsoft.com/gms.dll

And the Windows Firewall Status : Exception for Groove is enabled