Groove Storage Security Error

[jefflv]

Twice in the past 2 months my Groove installation has been completely ruined.
I receive the following message that appears in an error dialog to my screen
when trying to open the Workspace Explorer or any individual workspace:

==============
Groove Security Error: The authentication of the database, does not verify.
HRESULT: 0x8004005
Process: Groove.exe (ID: 976 (0x00003d0))
Thread ID: 2468 (0x00009a4)
Date: June 1, 2005 7:45:50 PM EDT
==============

I've searched Groove Forums, Knowledge Base, and Google and found nothing
similar. I've also tried GrooveClean.

The only way I could solve it last time was to dump all my spaces, uninstall
the program, reinstall, and re-load all my spaces. Because I use Groove
extensively for work, this is a very time-consuming process that I don't wish
to repeat.

Any ideas?

Thanks,
Jeff

 

[Shirley]

Hi Jefflv,

From the description and my experince, we have some simliar reports on this
issu.

Unfortunately this error indicates account corruption. If you have a backup
of this account you can run the Groove clean utility with the -all option to
remove all account information from the device and restore the account.

Here is a link to a Technote that will show you how to run a GrooveClean -all:
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00421

If no account backup is available or the account is not installed on
multiple devices a new account will need to be created for you.

Hope it will be hlepful.

Thanks.

Best regards,
Shirley

 

[jefflv]

Hi Jefflv,

From the description and my experince, we have some simliar reports on this
issu. > Unfortunately this error indicates account corruption.

How deep is the account corruption?

The reason I ask is this because on my laptop has the same identity with all
spaces loaded. I have used the laptop to save my account identity to a file,
reinstalled Groove on my desktop, and tried to load the existing account from
the file I just saved. I'm allows to browse for the file, but once it's
selected the "Use an Existing Groove Account on This Computer" dialog simply
closes. Groove is still running in the system tray, but the account has not
been loaded, even though no error message appears.

Further, from the laptop I have enabled multiple computers, assigned a
password, and uploaded the account. When the desktop tries to use the account
by providing an email and password, the "Use an Existing Groove Account on
This Computer" dialog "thinks" for a long time, then simply returns an error
that groove.net cannot be contacted. I do not believe this to be true,
becuase I have complete network access to everything else.

I have re-installed Groove on the desktop and run "GrooveClean -all" on the
desktop to make certain that all account data was removed.

Ideas?

Jeff

 

[jefflv]

This Computer" dialog "thinks" for a long time, then simply returns an error

that groove.net cannot be contacted. I do not believe this to be true,
becuase I have complete network access to everything else.

I should add that if I enter the email or password incorrectly that it
promptly tells me that the information is not valid. So there's at least some
rudimentary contact to groove.net occurring.

Jeff

 

[jefflv]

Neither of these suggestions have been helpful. I'm still receiving the error
after a complete clean, uninstallation, manual removal of all registry
entries, and reinstallation.

Jeff

 

[red5]

Similar issue here. My laptop got shutdown unexpetedly and when I rebooted
Groove said that a file it needed was already locked. I used GrooveClean
-all, I uninstalled, I even hunted through the registry for any Groove keys
left over (there were several) and deleted them.

I then re-installed Groove and emailed myself my Account details from my
desktop. Error on start. So I then tried creating a dummy account - Groove
worked. Then I tried adding another identity - my real id. Error again.

As far as I can workout the uninstall is not complete. In fact this is very
easy to confirm by looking through the registry. So now I am left with option
of re-imaging my entire laptop just to get a clean uninstall of Groove!?!?

What would be good would be a tool like "GrooveUninstall -all" the actually
removed everything.

I will write here again if I find a solution.