Groove Will Not Load

[stephenjay]

Hi. One of our staff has been using Groove for a long time, and suddenly
this morning it will not start up. When he started his computer, the Groove
splash screen appeared and then it just stayed there. Subsequent restarts
resulted in the same thing. I ended the groove process and tried to start it
again, but the same thing happens. No error message, no nothing. Just the
splash screen.

 

[Sara Xue]

Hi stephenjay,

Please perform the following steps on the user's computer to repair the
Groove Client:

Step 1: Run the GrooveIV utility
=======================
The Groove Installation Verification utility, GrooveIV, resolves many
problems that are caused by incomplete installations. You must run this
utility in a command window, as follows:

Click Start, select Run, type cmd and then click OK.
Open your Groove Bin folder. If you installed Groove in the default
location, you can do this with one of the following commands:
a. (on Windows 2000 or XP) cd \program files\groove
networks\groove\bin

b. (on earlier versions of Windows) cd progra~1\groove~1\groove\bin

Type GrooveIV -nocom -nover -noreg -regall and press Enter.
Close the Command Prompt window.

Test this issue again. Is this issue resolved? If this issue still persists,
please perform the next step:

Step 2: Over Install Groove
=======================
Please try an over install of Groove from the administrative Windows account
and then a reboot in that account. Then, log on your user account and launch
Groove to see whether this issue is resolved. Note: There is NO need to
uninstall first. Over installing will not remove any licenses nor will it
remove any account or space data.

-----If your Groove account is not managed by your company's Management
Server, please go to the following installation URL to over install it:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

-----If your Groove account is managed by your company's Management Server,
please contact your Groove Admin to help you reinstall Groove.

After reinstalled Groove, please test this issue again. Is this issue
resolved?

 

[stephenjay]

Sara,

Thanks for the response. I have actually tried both of those steps as well.
Any other thoughts?

 

[Sara Xue]

Hi,

From your deecription, there are 2 possible reason can lead to this issue:

1. The Groove Client on the user's computer is corrupt.
2. The user's Groove account is corrupt.

I would like to suggest you can perform the following test to narrow down
this issue:

Note: This test need the available backup account file of user's account. If
you do not have one, please ignore the steps and let me know it.

1. Transfer the account file (.grv) to another computer.

2. On another computer, start Groove. Click the Groove icon in your task
bar and select New Account.

3. Click "Use a Groove account you have already created" or "Use an
existing Groove account" option, and click Next button.

4. Click Browse button.

5 Find and select the account backup file (for example,
MyBackupAccount.grv). Click Open.

7. Then select the workspace you want in the workspaces list. In the
common tasks pane, click Get Workspace From, and select an option for
downloading the workspace data.

For more information, please refer to the following article to restore the
saved account and download the data back:

How to back up your Groove account, workspaces, and messages
http://www.groove.net/support/kb/detail.cfm/docnum/HOW-00022

Restore account:
http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm

Downloading workspace data from another computer or workspace membe
http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm

Can you log on his account on another computer? if so, this issue is caused
by the corrupt Groove Client on the user's computer. If you also cannot log