Groove won't finish installing; 'Unexpected error; quitting'

[Phil - Booz Allen Hamilton]

I am a Groove site administrator. I have a user who experiencing difficulty
installing his groove Virtual Office client. He sent me a screen shot. In the
'Setup Status' dialog, the progress bar reads 90+% done, and the current
message is 'Installing Groove CSU Utility'. Then the error dialog, which
overlays the Groove Virtual Ofiice Setup dialog says 'Unexpected error;
quitting'.

Any ideas?

 

[Sara Xue]

Hi,

Please perform the following steps to see whether we can install it:

Step 1:
=======
Log in the administrative account of your computer. I would like to suggest
you can run the Groove clean utility first. This will remove all account
information from this device. This information will be recoverable and the
account will need to be restored from a backup or a new account will need to
be created. To run the groove clean utility, completely shut down Groove via
the icon in the system tray. Download the groovebleadnallbatch.zip attachment
to your computer and extract it. Double clidk on the groovebleadnallbatch.bat
file. After the process complete, restart your computer.

Then please perform next step:

Step 2:
=======
Log back in the administrative account of your computer. Uninstall Groove
from Add/Remove Programs. Reboot the computer. Open Windows Explorer and
check for the following folders, if they exist, please right click the
folders and rename them:

C:\Program Files\Groove Networks

C:\Documents and Settings\All Users\Application Data\Groove Networks

C:\Documents and Settings\%username%\Local Settings\Application Data\Groove
Networks

Note: You can add "_OLD" (without quotation marks) to the original folder
name as the renamed name.

Then please perform next step:

Step 3:
======
Click Start, Run and type regedit. Click OK. Look for the following registry
key:

HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks

If this key is present, rename it. Exit the registry editor tool. Reboot the
computer.

Step 4:
======
Log in the administrative account of your computer, and reinstall Groove
3.1. If your company has your own Enterprise Management Server to manage
Groove Accounts, please contact your Groove Admin to send the installer to
you. If your Groove account is un-managed, please download the setup.exe file
from the following URL:

Full Install file link:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

Do not set up any account. Upon completion of the install, reboot and log
back in the administrative account. This will ensure that all dlls are
registered.

Can you install Groove now?