Groupwise 7 Inbox does refresh using Office 2007

[Doug518]

My company is preparing to change from Office 2003 to Office 2007, but we've
encountered a rather odd issue using Novell Groupwise 7 with Office 2007
Professional.

Groupwise is used in place of Outlook, but the inbox does not show new
email, requiring some (not all) users to manually refresh. Office 2003 worked
fine, so this is isolated to Office 2007.

Does anyone know if could be an incompatability issue or a configuration
setting? All systems are imaged the same and are running Windows XP.

 

[Doug518]

We just realized that the systems affected with this issue have Windows XP
SP3 installed. Systems with SP2 work fine, so it appears the issue might be
with SP3. Any ideas what might cause the Groupwise Inbox to fail to auto
refresh and show new email?

-Doug518

 

[Doug518]

After a couple days of experimentation we found the fix. The issue was caused
by Office 2007 overwriting a dll file. Here is how we corrected the problem:

Note: You need a copy of msxml4.dll BEFORE installing MS Office 2007. This
can be copied from another machine if necessary.

Go to
C:\WINDOWS\WinSxS\x86_Microsoft.MSXML2_6bd6b9abf345378f_4.1.0.0_x-ww_b319d8da
and replace the new msxml4.dll file with a copy of the older version.
Something about the new version of this dll makes GroupWise 7 not
auto-refresh the Inbox to show new email.

-Doug518