Grrove 2007...Unable to upgrade account... deadlock situation

[Fabrice Depeisses]

Hello,
I need help!
I've just install "Microsoft Office Groove 2007", and I'm in a deadlock
situation: I'm not able to run Groove.

Let me explain: I was using Groove 3.1, when I decided to install Groove
2007.
I followed the instruction:
- I've downloaded and run the Groove Migrator utility
- I've removed Groove 3.1
- I've downloaded Groove 2007 (OG-FR.EXE)
- First attemp to install Groove 2007: not enough space on my disk
- (may be the bad thing I've cleaned my disk
- Installation with success of Groove 2007
- Rebout my PC (several times!!!)
- Now, when I launch Groove 2007: I have the following error: "Account
upgrade unsuccessful" - Unable to upgrade account...
- Now, I'm not able to go ahead
- I'm in a deadlock situation

Could you please help me and tell me how can I get out this situation?
It's quite urgent...I was using groove every day.
Best regards, Fabrice Depeisses Capgemini- France - 33476526345

 

[Sara Xue]

Hi,

First of all, please check on your computer to see whether you still have
other backup files for your Groove Account. If so, please make sure the files
are still available and keep the files and perform the following steps:

Step 1: Run GrooveCleanall to remove all the Groove Account and Data:
-------------------------------
1. Right-click on the Groove icon in the system tray, and choose Exit
Groove (Shut Down Groove in 2.x).
2. Click the Windows Start button and choose Run.
3. In the Run box, input the following command:
"C:\Program Files\Microsoft Office\Office12\GrooveClean.exe" -all
4. Click OK.

Step 2: Remove Groove 2007

 

[Fabrice Depeisses]

Hi Sara,

First, thanks for your support.

I've followed step by step your instructions, and I'm still in this
"deadlock" situation:
I double-click on Groove 2007 Icon, and I have the windows with "Unable to
upgrade account"..I can not go further!

Your help is still welcome.

Note: With Groove 3.1, I was subscribed to several workspaces. But now, I
don't care about loosing these subscriptions and attached workspace. The most
important think for me is to able to run Groove 2007 and then I will ask to
my colleague to reinvite myself to the workspace.

I hope that you will find a solution. I'm waiting foward your answer.
Best regards,
Fabrice DEPEISSES

 

[Greggpj]

Hey there,

Make sure Groove is completley shut down so that the Groove icon is no
longer in the sytem tray. then open up a command prompt. Type:

cd C:\Program Files\Microsoft Office\Office12 (this assumes a default
installation location)

Now type:

grooveclean -all

See if this works. If it does you will be prompted to create an account
when you launch the software. This is a new account so you will need to send
your new contact information to all of your Groove contacts.

If this doesn't work then you will need to do a full uninstall removing all
user data.

Gregg

 

[Fabrice Depeisses]

I run grooveclean -all...reboot...I have still the same problem...
I have uninstall and reinstall Groove...still the same problem, I'm lock on
"Unable to upgrade account"...

 

[a]

Be sure to reboot (after disabling Groove autostart) before running the migrator tool

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