Had to reinstall Vista -- wont accept Office key (all numbers?)

[Adrian]

Hi,

I purchased Office 2007 Pro Plus through my school. I had to reinstall Vista
(which I did on a larger hard drive, so I still have the old one for now). I
can't find the Office CD/serial, but I downloaded the trial version and tried
the Office product key that is displayed in Office on the old hard drive. The
product key is all numbers though, which I thought was kind of odd, and when
I try and enter it into the trial it says the number is invalid before I even
type it all in (it contains the number "5" which it says is an invalid
character).

Any ideas on what I should do? I contacted my school, but they said they
don't keep the serial numbers and I have to call Microsoft, but all the
numbers I can find are expensive to call...

Thanks.

 

[Doug in TX]

Yes, a full-product key definitely won't work for a downloaded trial product.

For replacement or backup media, see the Knowledge Base article:

326246 How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246