Have to open documents manually?

[fashionroadkill]

Sorry, this was originally posted in the wrong section :-(

My boss came to me with a computer problem. When he clicks on an icon for a
document on his desktop, it opens up the program, but not the document. From
there he has to go to File - Open - and then locate the document and open it
that way.

It will open, but he wants it to open the first time he clicks on it. Any
solutions?

He's running Office 2003. It does it with both Word & Excel.

 

[Bob I]

If he is patient, will the document eventually open? Waiting minutes if
necessary.

 

[fashionroadkill]

He's not patient, so he has never waited. But it does not give him an error
saying the document is already open, nor does it open twice. When he goes to
lunch, I'm going to defrag and run disk cleanup and a virus scanner to see if
that does anything. His whole computer is running very slow. I'm not IT, and
our IT guy is located 500 miles north, I tend to be the one that this stuff
falls on.

 

[Bob I]

Will wait for diagnosis as to verifying mal-ware content issue before
declaring it a DDE problem (if the file eventually opens).

 

[Beth Melton]

Sorry, this was originally posted in the wrong section :-(

My boss came to me with a computer problem. When he clicks on an icon for
a
document on his desktop, it opens up the program, but not the document.
From
there he has to go to File - Open - and then locate the document and open
it
that way.

It will open, but he wants it to open the first time he clicks on it. Any
solutions?

He's running Office 2003. It does it with both Word & Excel.

Try going to Start/Run and running the following commands:

winword /r
excel /regserver

Note the space before the forward slash. Note that the commands will
recreate the file associations which are used when opening
documents/workbooks outside the application.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx