Having Trouble Opening documents in Word 2000

[Susansuth]

I am the IT person (such that it is) for my office. We have fairly new
computers (about a year old) that have 111 GB of space, of which only about
19 GB is used. The computers have Norton's System Works and Personal
Firewall on them.

We also have an older copy of Word - Office 2000 Professional - on the
computers. We've not had much problem with them until recently, and I
believe it was directly after I downloaded a recent update from Office and
from Norton's. I don't know which one is the problem, but I'd like to know
what to do to solve it.

Word documents open fine when you open them from anywhere BUT the "File,
Open" commands inside Word itself.

If you try to open a document from within Word, the Open dialogue and the
list of folders and documents comes up and then it freezes. You can't click
on anything, you can't open anything. Sometimes, if you wait about 5
minutes, you can click on a file that's currently in the window, but you
can't scroll over past whatever the current window is.

We've also had the problem where, if you do get it to scroll across the
screen at all, it goes directly to the end of the document list, rather than
one screen at a time, and you have no control over where it stops.

We use Word a LOT at work and I'm getting a lot of complaints and
frustration. Anything that could help would be very much appreciated.

 

[Suzanne S. Barnhill]

Possibly this? "Problems in Windows Explorer or the Windows shell after you
install security update MS06-015"
http://support.microsoft.com/?kbid=918165

 

[garfield-n-odie [MVP]]

Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped
drives that are not currently available.

 

[Susansuth]

Thank you for the suggestions!

It turns out that there is only one computer having this problem. However,
we're all networked, and if I try to access the documents folder of this
person's computer from my Word copy, I have the same problem as she does.

It's also affecting her AOL. If she tries to add attachments to an e-mail,
it hangs AOL as well.

I tried the solutions presented in the Microsoft article, and they didn't
affect anything one way or the other.

The only mapped drives are the three computers on the network, which I can't
delete, as they're all used.

It's very frustrating. Any ideas of why her computer would be the only one
affected?

 

[Susansuth]

I would also add that we have tested all the other applications in Office and
Excel, Front Page and Access all do not have this problem.

The only problems we can find are with Word and with AOL in attaching files.

I'm going to try reinstalling Word tomorrow to see if that solves the
problem. Any other advice would be helpful and appreciated.