Having trouble with help in Publisher 2000

[Mark Miller]

I've noticed within the last month that when I click on a
link within a help page, in Publisher 2000, that almost
invariably I get a scripting error message. For example:

Internet Explorer script error

Line: 1
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL: mkMSITStore:C:\Program%20Files\Microsoft%
20Office\Office\1033
\pub6.chm::/pub9html/pbmnuCONTNT3016.htm

Do you want to continue running scripts on this page?

| Yes || No |

The only links that seem to work are in the introductory
help page, the first page to come up when I
select "Microsoft Publisher Help" from the Help menu.
All of the others that I've tried give me the kind of
error message I describe above.

Interestingly I don't have this problem in Word 2000. I
can't explain why.

I'm running Windows XP Home Edition SP 1. I'm very
diligent about applying the security updates for XP,
Publisher 2000, and Word 2000, and I am current with all
of them.

I don't remember having this problem with Publisher Help
when I first got it, or even when I first started running
it under XP.

In the course of applying security updates, I have gotten
some that update IE. I'm wondering whether those updates
ended up making the links in Publisher's help pages
invalid.

I can still kind of make my through, often by taking the
link text and putting into the search engine myself and
re-searching on it, but it doesn't always work, and isn't
very convenient.

Is there something I can do that will correct this?
Would reinstalling Publisher do it? Or, is there an
update I can get from the Office website that would fix
this?

As I don't frequent this group, if you could e-mail any
replies that would be very helpful.

Thanks,

---Mark
(e-mail address removed)

 

[Ed Bennett]

After managing to set up OE-QuoteFix on his new PC, Ed reads a message

Internet Explorer script error

In IE, tools, Internet Options, Advanced, tick "Disable script debugging",
un-tick "Display a notification about every script error".

 

[Pete Lees]

Mark,

I've noticed within the last month that when I click on a
link within a help page, in Publisher 2000, that almost
invariably I get a scripting error message. For example:

Internet Explorer script error
...
In the course of applying security updates, I have gotten
some that update IE. I'm wondering whether those updates
ended up making the links in Publisher's help pages
invalid.

This is definitely possible, as a number of the security patches for
IE that Microsoft has released this year are known to break the HTML
Help ActiveX control. (This is the component that is commonly used to
provide the navigation facilities in help files.)

The problem is described in Microsoft Knowledge Base article 822989,
and in your case Critical Update 811630 should sort it out.

822989: http://support.microsoft.com/?kbid=822989
811630: http://support.microsoft.com/?kbid=811630

It's quite interesting, though, that you say the links are functioning
in Word help. Perhaps the links you tried are standard inter-topic
links that don't make use of the HTML Help control.