HELP - 'Add' of object 'CommandBarControls' failed

L

LAF

We have an application that is used by over 8000 people worldwide. One
of our users is just starting to have the following problem:
Run-time error '-2147467259(80004005)':
Method 'Add' of object 'CommandBarControls' failed

I have read that this problem can be caused by trying to open the file
in Internet Explorer. The user has told me that she has tried opening
MS Excel and then the .xls file and she still gets the same problem
when the file is trying to open. She is the only one that has had this
problem. Could there be something wrong with her Excel settings or some
sort of Internet Explorer settings?

She has also tried re-installing MS Office and that didn't help either.
Any help would be greatly appreciated!
 
D

Dave Peterson

I have no idea.

Maybe you can give her a version that doesn't have the code protected and then
she could give you more details.

Or maybe you could set up a netmeeting to watch what she's doing?
 

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