Help!!! All Products Frozen on Startup

[burnaccount]

I have just installed the latest service pack located by the AutoUpdate
utility. Now, I can't open any of the Office products - they all
freeze during startup.

They freeze on the splash screen when
Configuring Office Components...
VisualBasic for Applications
is displayed.

Please help me!! I can't do anything!! None of my documents are
accessible and I am dead in the water.

I am running Office:Mac 2004 Student and Teacher Edition on a Macintosh
G4 running OS X 10.4.3.

If I need to reinstall from CD, will it take another of my product keys
to do it or can I use the one that I previously used on this computer?

Thanks,
Todd

 

[Barry Wainwright [MVP]]

I have just installed the latest service pack located by the AutoUpdate
utility. Now, I can't open any of the Office products - they all
freeze during startup.

They freeze on the splash screen when
Configuring Office Components...
VisualBasic for Applications
is displayed.

Please help me!! I can't do anything!! None of my documents are
accessible and I am dead in the water.

I am running Office:Mac 2004 Student and Teacher Edition on a Macintosh
G4 running OS X 10.4.3.

If I need to reinstall from CD, will it take another of my product keys
to do it or can I use the one that I previously used on this computer?

Thanks,
Todd

Log out and back in again, then rename the "microsoft user Data" folder to
something different.

Can you now start an office app? (the folder will be recreated, but without
your existing data - don't worry, we should be able to get access to it
again).

 

[burnaccount]

Barry,

When I did as you suggested, the applications now stop at "Optimizing
font menu performance..." and start telling me that all of my fonts
are corrupt and should be removed.

Should I click Okay (the only choice) for all of them? Or is there
another solution? I expect if I remove all of the fonts, I won't have
anything to work with in the application. Also, there are a load of
fonts, so this could be a long tedious chore.

Thanks in advance for any help you can provide

 

[Barry Wainwright [MVP]]

Barry,

When I did as you suggested, the applications now stop at "Optimizing
font menu performance..." and start telling me that all of my fonts
are corrupt and should be removed.

Should I click Okay (the only choice) for all of them? Or is there
another solution? I expect if I remove all of the fonts, I won't have
anything to work with in the application. Also, there are a load of
fonts, so this could be a long tedious chore.

Thanks in advance for any help you can provide

Oh boy, this came up somewhere else, quite recently - can I remember what
the cause was...

IIRC, the solution was to quit Word (and, to be safe, all office apps), then
delete the file ~/Library/Preferences/Microsoft/Office Font Cache (11)

(where '~' is your 'home' directory - the one with your username in
/Users/[username]

Then restart word and see if everything is OK.

 

[CyberTaz]

If can interject one other suggestion in addition... I saw no mention
in the op's messages about having used Repair Disk Permissions. Don't
know that it _will_ help, but it sure can't hurt.

Regards |:>)

 

[ilona]

I have just installed the latest service pack located by the AutoUpdate
utility. Now, I can't open any of the Office products - they all
freeze during startup.

They freeze on the splash screen when
Configuring Office Components...
VisualBasic for Applications
is displayed.

Please help me!! I can't do anything!! None of my documents are
accessible and I am dead in the water.

I am running Office:Mac 2004 Student and Teacher Edition on a Macintosh
G4 running OS X 10.4.3.

If I need to reinstall from CD, will it take another of my product keys
to do it or can I use the one that I previously used on this computer?

Thanks,
Todd

I'm having sort of the same issue -- we have 2 ids set up on our imac..
the admin id can get into the office applications fine, but the other
id cant start any office apps. on starting entourage i get past the
splash.. and the application window comes up but its blank... and i get
a not responding message.

please help

 

[burnaccount]

Hello Barry and others,

Sorry for the delay in response, have had to use another computer.
Anyway, I have used the Remove Office utility and reinstalled from
scratch. The Office products now hang at Optimizing Font
Preferences...

I then eliminated the Office Font Cache(11) file. Same response.

I then repaired disk permissions. Now, there isn't any splash screen
activity - it just sits there.

I am starting to think that Office 2004 is not completely compatible
with OS X 10.4.3. Could this be true? If so, Barry, do you know if
and when Microsoft is planning an update?

Any other ideas are still welcome, as I would like to be able to use my
own computer.

BTW, when I go to force quit the applications from the dock, the
message Application Not Responding is displayed at the top of the
pop-up menu.

Thanks,
Todd

 

[peterb]

When my Office apps start telling me all my fonts are corrupted, I
force quit. Then I go into Font Book and turn off all the User fonts.
Then I start the Office app and then go back and turn the fonts back
on. Once I've got one of the programs launched, the others don't
present a problem. It's gotten to the point where I do this
automatically when I launch my first MS app of the day.

As an aside, when I print from Quark, it tells me certain fonts may be
corrupt and may be substituted with Courier. It never carries through
on the threat though.

Put these 2 together and I'm starting to think the font problem might
be with osx and not Office.

Peter

 

[Barry Wainwright [MVP]]

I am starting to think that Office 2004 is not completely compatible
with OS X 10.4.3. Could this be true? If so, Barry, do you know if
and when Microsoft is planning an update?

Office 2004 is fully compatible with 10.4.3 - I have no idea when the next
update is planned for.