Help!! Entourage 2008 Application crashed

[Ptoscano]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop I recently experienced an application crash and lost all my mail, contacts, calendar, etc. is there a way to recover my information?. Any idea as to why this happened or how this can be prevented in the future?

I was told that it could have been caused by a virus, is this possible in Mac environment?

 

[Diane Ross]

I recently experienced an application crash and lost all my mail, contacts,
calendar, etc. is there a way to recover my information?. Any idea as to why
this happened or how this can be prevented in the future?

I was told that it could have been caused by a virus, is this possible in Mac
environment?

Sometimes when your system crashes, files either go poof or they are in an
invisible folder called Œlost & found¹.

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user1>

It¹s also possible you moved the data.

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes). You can also search on "Office 2008 Identities" (replace 2008 with
either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Ptoscano]

Diane,

Thank you so much for your help, unfortunately i could not retrieve my information. I must have erased it from the computer.

Thanks again

 

[Diane Ross]

Thank you so much for your help, unfortunately i could not retrieve my
information. I must have erased it from the computer.

Take this opportunity to start a good backup strategy. This page lists
several options on backing up your Entourage data.


<http://www.entourage.mvps.org/articles/backup_articles.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>