Help! Error with Microsoft Office Open XML

[Ricta]

Can someone please help me!? I'm having an error with Microsoft Word 2007
(beta)
it says: "The Microsoft Office Open XML file Book Review The Silent World
cannot be opened because there are problems with the contents.
Details:
Elements and attributes in restricted namespaces are not allowed
Location: Part: /word/fontTable.xml, Line:2, Column:158 "

 

[Ricta]

I updated to the Beta 2 Technical Refresh and the file now says

"The file Book Review the Silent World is not available."

details:"This error may appear because an antivirus program is not allowing
the file to open. This can be caused by either:
The antivirus program needs to be updated due to a compability problem with
this program.
There is a virus in the file but the antivirus program cannot properly
remove or process the virus that it has found.
In either case, the file you are attempting to open should be treated as
infected until you have updated your antivirus software to the latest updates
available from the vendor. All major antivirus software manufacturers have
created updates to address known compatibility problems with Microsoft Office
programs. They also usually provide a virus signature file that is available
for download from the Internet and must be updated regularly to properly scan
for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of
antivirus software was recently installed from a CD-ROM, connect to the
Internet and download the latest updates available from the manufacturer.
If you are experiencing this problem on a computer where the latest version
of the software is installed, all signature files are up to date, and the
file will not open (but other files do), then the file may be infected with a
virus and the antivirus program cannot remove the infection.
The file could also be corrupt (damaged) and cannot be properly handled by
either the antivirus software or the affected Microsoft Office program. In
this case, it may be necessary to attempt recovery of the file using the
related recovery utilities that may be available with the program, although
not all program have file recovery or repair capabilities.
For more information about this issue, see the Microsoft Knowledge Base
article 835404.
"

I disabled my Antivirus to no avail.

 

[Beth Melton]

What version of the Beta were you using when you created the file?

Regarding the current error, if you are using Norton AV then go to
Norton Options and in the Miscellaneous section turn off "Enable
Office Plug-in". Note that disabling Norton will not correct the
issue - you must disable the plug-in.

If you are not using Norton but it was previously installed then the
DLL for the plug-in could still be registered.

Search for officeav.dll and if found go to Start/Run and run the
following command:

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

In the above example the path for "Officeav.dll" would depend on the
location of the DLL.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/