HELP files not showing

[roberthgoldstein]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: imap Previously, I got help from the Help menu, Entourage Help. Now, all I get is so-called online help, which gives a bunch of tutorials and such.

Where did it go?

Specifically, I am trying to find out how to view a reply that I just sent to a certain message. There is a reply notation at the top of the message display but it doesn't do anything when I click on it.

 

[Diane Ross]

Specifically, I am trying to find out how to view a reply that I just
sent to a certain message. There is a reply notation at the top of the
message display but it doesn't do anything when I click on it.

Help files are in the Office folder in Microsoft Office 2008 folder in
Applications.

This sounds like database corruption and possibly install problems.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

Make a duplicate in the Finder first as additional backup. A rebuild
does make a duplicate, but sometimes in the process the original and
backup get merged resulting in total disaster. It's rare but it happens.

If this fails, you can try testing in a new Identity, but if a new
Identity fails, you'll need to re-install