Help Files, Office 2007 Plus ,problem

[Tom]

The help files will not work. Message, " There is a problem with one or more
installed help files. Please repair your Office installation and try again."
I've done that on the first disk and also did a re-install. Then called
where I bought it and they set new disk and Installed that after removing
first install. Same problem. Tried repair, no good.
Tried search in Microsoft data base. No good. Tried Dell,. No good. Tried
registry fixer (Esuing). No good.
I run Vista Ultimate, 2.5 ghz Intel duo core. Brand new Dell. Other than
standard Dell stuff only one program installed. 325 Gb
Very frustrating, especially when no one (manufactures or retail) takes
responsibility for there product ( with out paying). Anyway I hope some out
there can help

 

[Johnbes]

Hi Tom, Sorry you're having problems with the Help system. When you press
F1 does the Help Viewer window launch or does an alert appear with the error
message?

If the Help Viewer does launch, on the bottom right of the Help Viewer is a
status area, does it say "Offline" or "Connected to Office Online".

Try toggling it to the Online state and let me know what happens.

Thanks,
John
(e-mail address removed)

 

[Tom]

Thank you John for answering.

The same thing happens when I press F1 and there is no option on the
"Microsoft Office Help viewer" for offline or online connection.

question. Are the files for help with office dependant on online access?

 

[Johnbes]

Hi Tom, In offline mode, the Help Viewer uses .hxs files that ship with your
Office software. In online mode, the content comes directly from
Office.Microsoft.com.

To better understand the situation, could you send me a screenshot of the
Help Viewer to my mail address at (e-mail address removed)?

Thanks,
John

 

[Tom]

I have sent that view to you John via E-mail

 

[Johnbes]

Hi Tom, The error message appears to related to Office setup logic, as
apposed, to a Help Viewer functionality issue. Sometimes the language
settings of your host system can lead to issues like this. Can you tell me
what language settings you have for your "Regional and Language Options"
control panel dialog? Specifically I'm interested in the 'Current Format' and
'Current Location' settings.

Additionally, let me know what your Office Help and UI language settings
are...to find this go to Start - All Programs - Microsoft Office - Microsoft
Office Tools - Microsoft Office 2007 Language Settings. In the Language
Settings dialog let me know what your primary editing language is and if you
have Help/UI language setting options.

Finally, do you have an older version of Office still installed on your
system?

Thanks,
John

 

[Tom]

John;

The Control panel settings are as follows;

Format: English (United States)
Location: United States

Microsoft Language Settings:

English ( United States).

I do not have any version of Office. It is a new system from Dell with just
"Works " on it. And all the Dell stuff, Lojack, McAfee, Roxio,, Google stuff.
The only program that I put on thus far , before the Office install, is
20/20. This is a kitchen design program.

Hope this helps


Thanks
Tom

 

[Johnbes]

Hi Tom, I should have a debug release to send you next week to help debug
the situation, please send me you contact information to
(e-mail address removed). In the meantime what version of Office are you
running? (In word go to Office menu - Word Options - Resources.) Also,
browse to the Program Files\Microsoft Office\Office12\ directory, right click
on CLView.exe, choose Properties, Version tab, File Version item.

Thanks,
John
(e-mail address removed)

 

[Johnbes]

Hi Tom, One more question, by chance does you User Login name have any
extended characters in it?

Thanks,
John

 

[Tom]

Hi John;

Your not going to believe this but the help files are working. The e-mail I
sent you about the changes in the global template sent me on a wild ride of
getting ride of the blue tooth add-in and the google add-in.
After doing that and a tech at Dell changing a registry entry of the Blue
tooth (Logitech), I was checking the help file perodically and no change. I
then had a different message appearing when I started Word that said "Word
could not create the work file. Check the temp environment variable".

Well Dell said it was a problem with Office and I should re-install so I
did. No good. So I searched the internet and found this.
Another possible solution
I had the same problem and none of the scores of solutions already easily
visible online were of any use. The same issue occurred using Office 2003 and
Office 2007.

I eventually solved it by correcting the HKEY_CURRENT_USER\Software
\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache registry
key (I just pointed it to %USERPROFILE%\Local Settings\Temporary Internet
Files).

This key was pointing to an old hard drive partition I removed many years
ago. For some reason (recent security patch?) this key recently started
taking precedence over the other registry entries and environment variables
that have been mentioned in other potential solutions to this problem.

http://forums.techarena.in/ms-office-support/653895.htm


When I went into the registry the cache was pointing to my partitioned drive
F:/temp. I put the fix in and the message that was popping up stopped.
Alittle later the thought occured to me to try my Help in Office. It worked.
I think this must have been what did it because the files were not working
before. The question is, why did the cache point somewhere other than the
right place?