Help-- Having trouble opening Word & Entourage

[ChristinaInSoBe]

I have to keep restarting my computer to be able to open Word or
Entourage. The icons just bounce a little but won't open. I was
getting a request from Entourage to rebuild the database which I did
about 6 or 7 times. I got another warning which I ignored. I am on
a MacBook Pro (Intel based). I am using office 2004. My Entourage
database is 3.2 gb. I ran Disk Utilities a couple of times. I also
had a problem a couple of times with FileMaker Pro but not sure if
related.

Thanks
Christina

 

[Barry Wainwright [MVP]]

I have to keep restarting my computer to be able to open Word or
Entourage. The icons just bounce a little but won't open. I was
getting a request from Entourage to rebuild the database which I did
about 6 or 7 times. I got another warning which I ignored. I am on
a MacBook Pro (Intel based). I am using office 2004. My Entourage
database is 3.2 gb. I ran Disk Utilities a couple of times. I also
had a problem a couple of times with FileMaker Pro but not sure if
related.

Thanks
Christina

Try creating a new identity (use the 'switch identity' command in the
Entourage menu, then press the 'new' button) and see if the problem is
solved. If it is, then the problem lies in your identity database.