help: insert symbol and tools > customize not working properly

[greg]

I use WINWORD 2002 (Office XP Professional) in Windows XP Pro.

1) I've recently noticed that clicking on the "insert symbol" button on the
toolbar turns the document to a shade (light blue) as though it were
inactive. Also the insert > symbol function doesn't work.
2) I can use the tools > customize function only at the begining of a
session (when I first open Word) but then the "customize" function is shaded
(inactive) as soon as I start typing. I tried to remove and add the "insert
symbol" button using the customize function, but the button still doesn't
work.
3) I do not think (?) that I have Acrobat 7. I did a search and found only
the reader and the updater.
4) I've rerun the installer to see if I could update the Word. I've also
deinstalled the whole Office Suite and reinstalled it - but the problem
persists.

Thanks in advance for your help

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

My guess is that the data key in the registry is corrupt (not fixed by
reinstalling). Back it up, delete it and restart Word. You will lose some
personalisations.

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Graham Mayor - Word MVP


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[greg]

Thank you, Graham. Deleting Settings in the Registry worked wonderfully.