Your help, please. I started my G4 PowerBook (OS 10.3.2) and when
Entourage opened, all of my messages and addresses were gone. It was a
"fresh" startup.
I recall moving some Microsoft folder on my hard drive into the Office
X folder before this happened. I don't remember the name of the
folder.
Is my information gone for good? Or can I somehow retrieve it?
It sounds like you moved your Microsoft User Data folder out of your
Documents folder. Entourage would have created a new default one when it
couldn't find it. All you need to do is move the Identity back.
Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.
Open Entourage,
create a new identity and name it something unique so you can do a search on
it and it will be the only thing that shows up.
Now do a search in the
Finder for this new identity. This will tell you where Entourage is looking
for Identities.
Fix if you have more than one Microsoft User Data Folder...
Move the
identity folder you want to use to the Office Identities folder that
Entourage is recognizing. Your identity is named "Main" by default. Be sure
to rename one so you do not overwrite.
Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. this creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.
Remember keep a backup of all data before deleting.
