Help me please!

[Chris Baker]

I'm a student. Purchased the Student version of Office.
The folks at Comp USA said it was the same as Office Pro
XP--However, the class that I bought the package for is
an Access class. No Access on the student version. Comp
USA will not exchange or refund as they have already
loaded the software. How can I get Access by itself
without having to pay a fortune.

 

[John Vinson]

I'm a student. Purchased the Student version of Office.
The folks at Comp USA said it was the same as Office Pro
XP--However, the class that I bought the package for is
an Access class. No Access on the student version. Comp
USA will not exchange or refund as they have already
loaded the software. How can I get Access by itself
without having to pay a fortune.

The folks at Comp USA lied. I'd go to the manager of the store and
calmly but firmly insist that they make good on their employee's
assertion, and give you a copy of Access. Contact CompUSA corporate
headquarters if you can't get any response from the local store.

Access doesn't cost "a fortune" - it's far from free; see Microsoft's
website for details, and check your local vendors (NOT CompUSA I'd
say...!)

 

[Cheryl Fischer]

In addition to what John advised, if you do not get satisfaction from the
Manager at the local store, go over his head and contact corporate. Here is
a link:

http://www.compusa.com/contact/contact.asp?type=customer

When you describe the problem, be sure to use words and phrases like:

gross misrepresentation
shocked, appalled and dismayed

For example, "I am shocked, appalled and dismayed that your employee would
make such a gross misrepresentation of this product."

Also, be sure to mention that as a student you have many, many friends who
need to buy software now and in the future. With a good recommendation from
you, they would certainly buy from CompUSA. Otherwise, you will be telling
all of them of your experience and recommending that they buy on-line or
from any store other than CompUSA.

hth,