Help measure time between emails

[Glenn Raymond]

Can anyone suggest a way (tool/application) that I could measure the time between when an email was received and compare it to when it was forwarded on! I need to extract this data from Outlook for compiling a monthly report which would be based upon the time of arrival/time of dispatch of approx 1500 emails per month. .
Submitted using http://www.outlookforums.com

 

[VanguardLH]

Can anyone suggest a way (tool/application) that I could measure the time...

<overly long 322-char single line snipped at 76 chars>

Since a "received" timestamp never proves you *read* the e-mail and
"sent" timestamp for a [forwarded] e-mail does not prove it actually got
sent by your mail server or that the other party received it or that
they read it, of what value is such a measurement?

Submitted using http://www.outlookforums.com

Issue a request to the admins or moderators of your *forum* that uses a
gateway to Usenet to pretend they have a larger community. They
obviously cannot figure out how to wrap lines in the copy of a message
that they gateway to Usenet (should be wrapped at 76 chars, or less).
Tell them that their FUDforum gateway needs to be reconfigured, or find
a different gateway since that one always screws up.

 

[Glenn Raymond]

VanguardLH wrote on Mon, 18 May 2009 01:46

Can anyone suggest a way (tool/application) that I could measure the time...

<overly long 322-char single line snipped at 76 chars>

Since a "received" timestamp never proves you *read* the e-mail and
"sent" timestamp for a [forwarded] e-mail does not prove it actually got
sent by your mail server or that the other party received it or that
they read it, of what value is such a measurement?

Submitted using http://www.outlookforums.com

Issue a request to the admins or moderators of your *forum* that uses a
gateway to Usenet to pretend they have a larger community. They
obviously cannot figure out how to wrap lines in the copy of a message
that they gateway to Usenet (should be wrapped at 76 chars, or less).
Tell them that their FUDforum gateway needs to be reconfigured, or find
a different gateway since that one always screws up.

What we are trying to measure is whether we are meeting our Service Level Agreement of responding to requests within 2 days!

The received timestamp is generated by a program that produces an automated email response consisting of a word document containing among other things our map generated by our Geographical Information System (GIS). We then need to measure the time it takes from the point that this email is received compared to when the email is dispatched by the "locations officer".

The forwarded timestamp occurs once the locations officer is satisfied that the info requested matches the info generated by the system and also checks for legibility. He may need to add information to the map for legibility or replace it with a more suitable image from the GIS.

The locations officer fields approx 70 queries per day generally processing them in the order received, but due to complexity of some requests they may be processed out of order or given to other people to process, resulting in the Service Level agreement not being met.

Any ideas?.
Submitted using http://www.outlookforums.com

 

[Brian Tillman [MVP - Outlook]]

What we are trying to measure is whether we are meeting our Service Level
Agreement of
responding to requests within 2 days!

Those time stamps won't prove that. Time stamps are not reliable measures of
anything.