Q
quitelikely
I've been using MS Office 2007 Ultimate (with Vista) since January. It
worked fine for several months, then a few weeks ago the help files
disappeared. I'm not proficient enough with Office to get along without
them. Please help me get them back! Thank you.
Here is what happens...
When I click on the help icon, the help box opens normally.
If I type something into the search box, I get no results. The box remains
empty.
If I click on the book icon, the table of contents screen opens normally.
If I click on a subject item in the table of contents, I can see the help
topics listed under the subject item.
If I click on one of those help topics (with a "?" beside it), I get no
results. The help box remains empty.
This is what I've tried so far...
I've tried to repair my installation. ... result: no change.
I've uninstalled and reinstalled Office 2007. ... result: no change with
the help files.
(However, I now have problems with the Euro add-in for Excel...???)
In reading through other issues on these help forums I saw someone asking
about file associations. I checked and it looks as if my Microsoft help
files are associated with "Unknown Application" and I'm wondering if this is
the problem... but I don't know how to tell if this is the problem or how to
solve it if it is.
Can anyone please help? I would be very grateful!
Thanks.
~quitelikely
worked fine for several months, then a few weeks ago the help files
disappeared. I'm not proficient enough with Office to get along without
them. Please help me get them back! Thank you.
Here is what happens...
When I click on the help icon, the help box opens normally.
If I type something into the search box, I get no results. The box remains
empty.
If I click on the book icon, the table of contents screen opens normally.
If I click on a subject item in the table of contents, I can see the help
topics listed under the subject item.
If I click on one of those help topics (with a "?" beside it), I get no
results. The help box remains empty.
This is what I've tried so far...
I've tried to repair my installation. ... result: no change.
I've uninstalled and reinstalled Office 2007. ... result: no change with
the help files.
(However, I now have problems with the Euro add-in for Excel...???)
In reading through other issues on these help forums I saw someone asking
about file associations. I checked and it looks as if my Microsoft help
files are associated with "Unknown Application" and I'm wondering if this is
the problem... but I don't know how to tell if this is the problem or how to
solve it if it is.
Can anyone please help? I would be very grateful!
Thanks.
~quitelikely