Help not working in Office Apps

[Charles Phipps]

When I click on a "Show Me" link, or a link that defines
a term used in any help topic in Office 2000, I hear a
clicking sound, but nothing pops-up. When I right-click
on the link, the properties reveal the following:

:"javascript:HelpPopup('wdtip9.hlp','IDH_wodefToolbar');"
or something similar.

I have already tried doing the "Detect and Repair" option
under the help menu. ...Using Office 2000 on Win XP Prof

 

[Pete Lees]

Charles,

When I click on a "Show Me" link, or a link that defines
a term used in any help topic in Office 2000, I hear a
clicking sound, but nothing pops-up. When I right-click
on the link, the properties reveal the following:

:"javascript:HelpPopup('wdtip9.hlp','IDH_wodefToolbar');"
or something similar.

I believe that Office Update 262767 turns off the "Show Me" and pop-up
window definition functions in help. See this article in the Microsoft
Knowledge Base for more information:

http://support.microsoft.com/?kbid=262767

You may be able to restore the popup functionality by replacing
Ouactrl.ocx with an earlier version (for example, from your
installation CD). However, this may leave you open to the sort of
attack that the 262767 update was meant to stop.