help! please!!

[john]

i need help! can some help me! i have a new computer i bought this last year
and when i open the powerpoint is i can't open it?

 

[Jim Gordon MVP]

Hi,

Some Macs are delivered with a pre-installed 30 day test drive of
Microsoft Office. Some do not.

Perhaps your 30 day trial period has expired.
http://www.microsoft.com/mac/products/office2004/howtobuy/howtobuy.aspx?pid=howtobuy

Can you provide some additional details - such as have you installed
Microsoft Office? Which version of Office?

-Jim

 

[DM]

Any idea what causes this?

I received a powerpoint presentation from a colleague. On the first slide
there is a picture that I can't see on my Mac (Tiger, Office 2004). I only
see a grey rectangle.

I couldn't send the slide itself (refused by the server).

When I send it back to my Windows colleague, the picture appears.

Thanks,

Denis

 

[DM]

I have the whole Office 2004 installed, last updates all done; not a 30
trial.

Tks,

Denis

 

[DM]

Hello again,

I checked the file with an other Mac running 10.3.9 and Office Vx (instead
of 2004). The picture appears as a rectangle with a red "X" in it.

Any idea what I can do to fix this.

Thanks,

Denis

 

[DM]

Jim,

Here is more info.

Just got the info from my Windows colleague. The pictures were inserted
using "Insert... Picture....From file..." command. Picture is a JPEG. It
should not be a problem then. He is using Office 2003.

He sent me the images; they are JPEG, but large (high rez, approx +1MB). I
can open them with Preview, but if try to insert them with PPT using the
same "Insert picture from file",... I still get a black square!

But that's not all... If I open the images with Graphic Converter and save
them in PNG, I can now insert them in PPT and all is fine (but if I save
them in JPEG format from GC, I still get the "square"... Something wrong
with my Powerpoint?

Denis

 

[DM]

Moreover...

The original JPEG images were saved with CMYK color profiles (probably
produced with Illustrator). If I save them in JPEG 2000 format (extension is
JP2) using GC, I get a JPEG image that I can insert fine in Powerpoint. I
think (but I'm not sure) that it could be a case of Powerpoint not being
able to use JPEG files with CMYK color profiles.

Does that make sense?
Any "cure"?

Denis
-----

 

[Andrew Chiang [MSFT]]

Hello Denis,

Can you please post or email me (remove the online. after the @ sign) one of
these problematic JPEGs? Also, can you give some simple repro steps like
the following?
1) Start PowerPoint for Windows version xx.x SPy
2) Create a blank presentation
3) Insert Picture > From File
....
4) Open presentation on Mac PowerPoint version zz.z
etc.

The above would really help w/my investigation.

Also, in the future, it's best to start a new thread w/a title which
describes the issue. The original poster had some problem launching
PowerPoint.

Andrew