Help popups don't display anything in Word

[indiecon]

Within a topic in any Office program (Word, Excel, Powerpoint ...) Help,
clicking on a popup (i.e., a definition of a term) produces no results. The
properties (right-click on popup link) address is:

javascript:HelpPopup('wdtip9.hlp','"name"');

where "name" is the name of the popup definition I'm trying to look at. Any
ideas as to how to make this work?

 

[Jay Freedman]

Within a topic in any Office program (Word, Excel, Powerpoint ...)
Help, clicking on a popup (i.e., a definition of a term) produces no
results. The properties (right-click on popup link) address is:

javascript:HelpPopup('wdtip9.hlp','"name"');

where "name" is the name of the popup definition I'm trying to look
at. Any ideas as to how to make this work?

The Office help engine is really an instance of Internet Explorer. So I'd
suggest looking at your IE options and any external popup blockers you have
running. They may be blocking popups in general or JavaScript.

If you turn off all the blocking and the help popups start working, then you
need to see what configuration options you can tweak to allow local popups
while still blocking external ones.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Beth Melton]

What version of Office are you using?

If using Office 2000 (Which I suspect you are) then this is caused by
installing the UA Control Update for Office 2000. The pop-up definitions and
"show me" links were disabled to plug a potential security hole:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q262767

If you want to return to the original functionally then, at your own risk,
you can replace the *.ocx file with one from your Office 2000 CD.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.


~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
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