HELP - Unsure about this..... Ability to edit and save SENT EMAIL...

[Gordon Keenan]

Hi There,

A client of mine is using SBS 2003 and Outlook 2003.
They have been on the telephone to me asking about an issue that has
occurred with one of their staff and email being sent.

The member of staff sent an email to an accountant with 2 items in the
message on it (no attachments the actual email)
1. Pay user 1 xxx
2. Pay user 2 xxx

There should have been three items mentioned in the email such as:

1. Pay user 1 xxx
2. Pay user 2 xxx
3. Pay user 3 xxx

The accountant received the original email with the 2 items mentioned above
and no others from this staff member.

When the manager asked the person about the mistake made, the person said
they HAD sent it with three items on it. They checked the sent items and
found that the email HAD three items!!!

Now.... this is where I get confused and scared!!!!

The manager has been double checking the email side and found that if he
goes into the sent items folder, and double clicks the email that was sent,
he can amend it to anything he wants, and it then saves it!!!! Other email
in the sent items cannot have any changes done, as you would expect!!!!!

Now the thing is... HOW DOES OUTLOOK ALLOW YOU TO EDIT AND SAVE A SENT ITEM?
Surely this defeats the point of email? I could email someone saying that
the support will be 2500.00 a year, they agree, and I then change them
25000.00 a year and can prove it by showing the SENT EMAIL after I amend it
somehow!!! I have tried to send emails out etc and cannot, but for some
reason in this persons email sent items you can with this one and a few
others!!!

Can anyone please give me an idea on how this can be possible?

Many thanks

Gordon

 

[Milly Staples [MVP - Outlook]]

It is possible because email is not secure. What made you think it was? If it is in the sender's sent items, that sender has all rights to the item and can do what they wish with the document.

Start using Digital signatures or encryption if you want to ensure the contents of emails are not altered.

Or install Rights Management Services in Windows 2003 and start using it. However, even that will not prevent the originator from altering any items on his/her computer.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi There,
|
| A client of mine is using SBS 2003 and Outlook 2003.
| They have been on the telephone to me asking about an issue that has
| occurred with one of their staff and email being sent.
|
| The member of staff sent an email to an accountant with 2 items in the
| message on it (no attachments the actual email)
| 1. Pay user 1 xxx
| 2. Pay user 2 xxx
|
| There should have been three items mentioned in the email such as:
|
| 1. Pay user 1 xxx
| 2. Pay user 2 xxx
| 3. Pay user 3 xxx
|
| The accountant received the original email with the 2 items mentioned
| above and no others from this staff member.
|
| When the manager asked the person about the mistake made, the person
| said they HAD sent it with three items on it. They checked the sent
| items and found that the email HAD three items!!!
|
| Now.... this is where I get confused and scared!!!!
|
| The manager has been double checking the email side and found that if
| he goes into the sent items folder, and double clicks the email that
| was sent, he can amend it to anything he wants, and it then saves
| it!!!! Other email in the sent items cannot have any changes done, as
| you would expect!!!!!
|
| Now the thing is... HOW DOES OUTLOOK ALLOW YOU TO EDIT AND SAVE A
| SENT ITEM? Surely this defeats the point of email? I could email
| someone saying that the support will be 2500.00 a year, they agree,
| and I then change them 25000.00 a year and can prove it by showing
| the SENT EMAIL after I amend it somehow!!! I have tried to send
| emails out etc and cannot, but for some reason in this persons email
| sent items you can with this one and a few others!!!
|
| Can anyone please give me an idea on how this can be possible?
|
| Many thanks
|
| Gordon

 

[Gordon Keenan]

So, if I understand you correctly... If I create an email in outlook, and
send it to you, I can go to the sent items box, double click it so it opens,
edit that same email (no attachments to it etc.. just a basic email) and
then save the changes so it looks like the one I sent you, but I have
modified it?

If that's the case, how come when I try it on another system, create a test
email, type HELLO WORLD, send it, go into the sent items, double click it, I
cannot do anything that will change it?

This is why I'm slightly bemused!!!

Thanks

Gordon


It is possible because email is not secure. What made you think it was? If
it is in the sender's sent items, that sender has all rights to the item and
can do what they wish with the document.

Start using Digital signatures or encryption if you want to ensure the
contents of emails are not altered.

Or install Rights Management Services in Windows 2003 and start using it.
However, even that will not prevent the originator from altering any items
on his/her computer.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi There,
|
| A client of mine is using SBS 2003 and Outlook 2003.
| They have been on the telephone to me asking about an issue that has
| occurred with one of their staff and email being sent.
|
| The member of staff sent an email to an accountant with 2 items in the
| message on it (no attachments the actual email)
| 1. Pay user 1 xxx
| 2. Pay user 2 xxx
|
| There should have been three items mentioned in the email such as:
|
| 1. Pay user 1 xxx
| 2. Pay user 2 xxx
| 3. Pay user 3 xxx
|
| The accountant received the original email with the 2 items mentioned
| above and no others from this staff member.
|
| When the manager asked the person about the mistake made, the person
| said they HAD sent it with three items on it. They checked the sent
| items and found that the email HAD three items!!!
|
| Now.... this is where I get confused and scared!!!!
|
| The manager has been double checking the email side and found that if
| he goes into the sent items folder, and double clicks the email that
| was sent, he can amend it to anything he wants, and it then saves
| it!!!! Other email in the sent items cannot have any changes done, as
| you would expect!!!!!
|
| Now the thing is... HOW DOES OUTLOOK ALLOW YOU TO EDIT AND SAVE A
| SENT ITEM? Surely this defeats the point of email? I could email
| someone saying that the support will be 2500.00 a year, they agree,
| and I then change them 25000.00 a year and can prove it by showing
| the SENT EMAIL after I amend it somehow!!! I have tried to send
| emails out etc and cannot, but for some reason in this persons email
| sent items you can with this one and a few others!!!
|
| Can anyone please give me an idea on how this can be possible?
|
| Many thanks
|
| Gordon

 

[Brian Tillman]

So, if I understand you correctly... If I create an email in outlook,
and send it to you, I can go to the sent items box, double click it
so it opens, edit that same email (no attachments to it etc.. just a
basic email) and then save the changes so it looks like the one I
sent you, but I have modified it?

Even more than that. You can alter any received message the same way. It's
just data on your computer. You can do with it what you like.

If that's the case, how come when I try it on another system, create
a test email, type HELLO WORLD, send it, go into the sent items,
double click it, I cannot do anything that will change it?

Open the message, click Edit>Edit Message and change it to your heart's
content.

 

[Gordon Keenan]

Hi Brian,

Well in Outlook 2003 on the systems I have here, running on Exchange via
Small Business Server 2003, I create an email, send it, go into the sent
items box, double click it and NO OPTIONS to EDIT IT. Am I missing something
obvious here?

This really has me scratching my head here big time.....

Thanks for the input people...

Gordon

 

[Milly Staples [MVP - Outlook]]

Interesting, I can open a sent message in Outlook 2003 connected to Enterprise Exchange 2003 and edit the message. How are you trying to edit the message?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi Brian,
|
| Well in Outlook 2003 on the systems I have here, running on Exchange
| via Small Business Server 2003, I create an email, send it, go into
| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
| missing something obvious here?
|
| This really has me scratching my head here big time.....
|
| Thanks for the input people...
|
| Gordon
|
|
|
|
| ||
||| So, if I understand you correctly... If I create an email in
||| outlook, and send it to you, I can go to the sent items box, double
||| click it so it opens, edit that same email (no attachments to it
||| etc.. just a basic email) and then save the changes so it looks
||| like the one I sent you, but I have modified it?
||
|| Even more than that. You can alter any received message the same
|| way. It's just data on your computer. You can do with it what you
|| like.
||
||| If that's the case, how come when I try it on another system, create
||| a test email, type HELLO WORLD, send it, go into the sent items,
||| double click it, I cannot do anything that will change it?
||
|| Open the message, click Edit>Edit Message and change it to your
|| heart's content.
|| --
|| Brian Tillman [MVP-Outlook]

 

[Brian Tillman]

Well in Outlook 2003 on the systems I have here, running on Exchange
via Small Business Server 2003, I create an email, send it, go into
the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
missing something obvious here?

What editor do you use to read your messages?

 

[Gordon Keenan]

Systems is Small Business Server 2003 - Email is Handled via exchange

Using Outlook 2003 for email

 

[Gordon Keenan]

Sorry.... on my own systems here I'm using Outlook 2007!
At the client they are using Outlook 2003!!!
Go into sent items
double click email
it opens
no option to edit

Interesting, I can open a sent message in Outlook 2003 connected to
Enterprise Exchange 2003 and edit the message. How are you trying to edit
the message?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi Brian,
|
| Well in Outlook 2003 on the systems I have here, running on Exchange
| via Small Business Server 2003, I create an email, send it, go into
| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
| missing something obvious here?
|
| This really has me scratching my head here big time.....
|
| Thanks for the input people...
|
| Gordon
|
|
|
|
| ||
||| So, if I understand you correctly... If I create an email in
||| outlook, and send it to you, I can go to the sent items box, double
||| click it so it opens, edit that same email (no attachments to it
||| etc.. just a basic email) and then save the changes so it looks
||| like the one I sent you, but I have modified it?
||
|| Even more than that. You can alter any received message the same
|| way. It's just data on your computer. You can do with it what you
|| like.
||
||| If that's the case, how come when I try it on another system, create
||| a test email, type HELLO WORLD, send it, go into the sent items,
||| double click it, I cannot do anything that will change it?
||
|| Open the message, click Edit>Edit Message and change it to your
|| heart's content.
|| --
|| Brian Tillman [MVP-Outlook]

 

[Gordon Keenan]

The option to edit is not shown in the toolbar section under Outlook 2007
that "I" am using here.....
I was blind there... but I also realise now that html, rich text, or text
can all be edited easily....

I guess the option is there on other clients PC's but just hidden at the
moment!!!!

Thanks for the feedback people very much appreciated.

Gordon

 

[Brian Tillman]

Systems is Small Business Server 2003 - Email is Handled via exchange

Using Outlook 2003 for email

You missed the entire point of the question. When you open a message in
Outlook by double-clicking it, does the Outlook editor open or does Word
open?

 

[Gordon Keenan]

Sorry Brian,

It would appear that the WORD editor opens.

 

[Milly Staples [MVP - Outlook]]

On my Outlook 2007 version at home connected to Exchange 2003, if you open the message from sent items and click on Other Actions, what do you see as the second option on the menu?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Sorry.... on my own systems here I'm using Outlook 2007!
| At the client they are using Outlook 2003!!!
| Go into sent items
| double click email
| it opens
| no option to edit
|
| | Interesting, I can open a sent message in Outlook 2003 connected to
| Enterprise Exchange 2003 and edit the message. How are you trying to
| edit the message?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, Gordon Keenan asked:
|
|| Hi Brian,
||
|| Well in Outlook 2003 on the systems I have here, running on Exchange
|| via Small Business Server 2003, I create an email, send it, go into
|| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
|| missing something obvious here?
||
|| This really has me scratching my head here big time.....
||
|| Thanks for the input people...
||
|| Gordon
||
||
||
||
|| |||
|||| So, if I understand you correctly... If I create an email in
|||| outlook, and send it to you, I can go to the sent items box, double
|||| click it so it opens, edit that same email (no attachments to it
|||| etc.. just a basic email) and then save the changes so it looks
|||| like the one I sent you, but I have modified it?
|||
||| Even more than that. You can alter any received message the same
||| way. It's just data on your computer. You can do with it what you
||| like.
|||
|||| If that's the case, how come when I try it on another system,
|||| create a test email, type HELLO WORLD, send it, go into the sent
|||| items, double click it, I cannot do anything that will change it?
|||
||| Open the message, click Edit>Edit Message and change it to your
||| heart's content.
||| --
||| Brian Tillman [MVP-Outlook]

 

[Gordon Keenan]

Hi Milly,

I had to SHOW the option for EDIT! On my version here it was not there as
standard, but as I posted earlier there I now see I can edit ANY sent or
received emails and it's been a real eye opener to me!!!

Again, many thanks for taking the time to go over this matter with me it's
been really appreciated and a major eye opener for me!

Gordon


On my Outlook 2007 version at home connected to Exchange 2003, if you open
the message from sent items and click on Other Actions, what do you see as
the second option on the menu?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Sorry.... on my own systems here I'm using Outlook 2007!
| At the client they are using Outlook 2003!!!
| Go into sent items
| double click email
| it opens
| no option to edit
|
| | Interesting, I can open a sent message in Outlook 2003 connected to
| Enterprise Exchange 2003 and edit the message. How are you trying to
| edit the message?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, Gordon Keenan asked:
|
|| Hi Brian,
||
|| Well in Outlook 2003 on the systems I have here, running on Exchange
|| via Small Business Server 2003, I create an email, send it, go into
|| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
|| missing something obvious here?
||
|| This really has me scratching my head here big time.....
||
|| Thanks for the input people...
||
|| Gordon
||
||
||
||
|| |||
|||| So, if I understand you correctly... If I create an email in
|||| outlook, and send it to you, I can go to the sent items box, double
|||| click it so it opens, edit that same email (no attachments to it
|||| etc.. just a basic email) and then save the changes so it looks
|||| like the one I sent you, but I have modified it?
|||
||| Even more than that. You can alter any received message the same
||| way. It's just data on your computer. You can do with it what you
||| like.
|||
|||| If that's the case, how come when I try it on another system,
|||| create a test email, type HELLO WORLD, send it, go into the sent
|||| items, double click it, I cannot do anything that will change it?
|||
||| Open the message, click Edit>Edit Message and change it to your
||| heart's content.
||| --
||| Brian Tillman [MVP-Outlook]

 

[Milly Staples [MVP - Outlook]]

Glad to have been of assistance - as I said in my first response, e-mail is NOT a secure transmission system until you make it so by using encryption and digital signatures.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi Milly,
|
| I had to SHOW the option for EDIT! On my version here it was not
| there as standard, but as I posted earlier there I now see I can edit
| ANY sent or received emails and it's been a real eye opener to me!!!
|
| Again, many thanks for taking the time to go over this matter with me
| it's been really appreciated and a major eye opener for me!
|
| Gordon
|
|
| | On my Outlook 2007 version at home connected to Exchange 2003, if you
| open the message from sent items and click on Other Actions, what do
| you see as the second option on the menu?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, Gordon Keenan asked:
|
|| Sorry.... on my own systems here I'm using Outlook 2007!
|| At the client they are using Outlook 2003!!!
|| Go into sent items
|| double click email
|| it opens
|| no option to edit
||
|| || Interesting, I can open a sent message in Outlook 2003 connected to
|| Enterprise Exchange 2003 and edit the message. How are you trying to
|| edit the message?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Gordon Keenan asked:
||
||| Hi Brian,
|||
||| Well in Outlook 2003 on the systems I have here, running on Exchange
||| via Small Business Server 2003, I create an email, send it, go into
||| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
||| missing something obvious here?
|||
||| This really has me scratching my head here big time.....
|||
||| Thanks for the input people...
|||
||| Gordon
|||
|||
|||
|||
||| ||||
||||| So, if I understand you correctly... If I create an email in
||||| outlook, and send it to you, I can go to the sent items box,
||||| double click it so it opens, edit that same email (no attachments
||||| to it etc.. just a basic email) and then save the changes so it
||||| looks like the one I sent you, but I have modified it?
||||
|||| Even more than that. You can alter any received message the same
|||| way. It's just data on your computer. You can do with it what you
|||| like.
||||
||||| If that's the case, how come when I try it on another system,
||||| create a test email, type HELLO WORLD, send it, go into the sent
||||| items, double click it, I cannot do anything that will change it?
||||
|||| Open the message, click Edit>Edit Message and change it to your
|||| heart's content.
|||| --
|||| Brian Tillman [MVP-Outlook]

 

[Gordon Keenan]

So it seems Milly! The thing is, I have been chatting to quite a few other
people about this now and they have it dawning on them now that what they
THOUGHT was similar to my own thoughts... They too are now having to go over
things for their clients to make sure this sort of thing won't happen again!

Just a case of checking into signatures now and see how that goes.

Many thanks

Gordon


Glad to have been of assistance - as I said in my first response, e-mail is
NOT a secure transmission system until you make it so by using encryption
and digital signatures.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Gordon Keenan asked:

| Hi Milly,
|
| I had to SHOW the option for EDIT! On my version here it was not
| there as standard, but as I posted earlier there I now see I can edit
| ANY sent or received emails and it's been a real eye opener to me!!!
|
| Again, many thanks for taking the time to go over this matter with me
| it's been really appreciated and a major eye opener for me!
|
| Gordon
|
|
| | On my Outlook 2007 version at home connected to Exchange 2003, if you
| open the message from sent items and click on Other Actions, what do
| you see as the second option on the menu?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, Gordon Keenan asked:
|
|| Sorry.... on my own systems here I'm using Outlook 2007!
|| At the client they are using Outlook 2003!!!
|| Go into sent items
|| double click email
|| it opens
|| no option to edit
||
|| || Interesting, I can open a sent message in Outlook 2003 connected to
|| Enterprise Exchange 2003 and edit the message. How are you trying to
|| edit the message?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Gordon Keenan asked:
||
||| Hi Brian,
|||
||| Well in Outlook 2003 on the systems I have here, running on Exchange
||| via Small Business Server 2003, I create an email, send it, go into
||| the sent items box, double click it and NO OPTIONS to EDIT IT. Am I
||| missing something obvious here?
|||
||| This really has me scratching my head here big time.....
|||
||| Thanks for the input people...
|||
||| Gordon
|||
|||
|||
|||
||| ||||
||||| So, if I understand you correctly... If I create an email in
||||| outlook, and send it to you, I can go to the sent items box,
||||| double click it so it opens, edit that same email (no attachments
||||| to it etc.. just a basic email) and then save the changes so it
||||| looks like the one I sent you, but I have modified it?
||||
|||| Even more than that. You can alter any received message the same
|||| way. It's just data on your computer. You can do with it what you
|||| like.
||||
||||| If that's the case, how come when I try it on another system,
||||| create a test email, type HELLO WORLD, send it, go into the sent
||||| items, double click it, I cannot do anything that will change it?
||||
|||| Open the message, click Edit>Edit Message and change it to your
|||| heart's content.
|||| --
|||| Brian Tillman [MVP-Outlook]

 

[Brian Tillman]

It would appear that the WORD editor opens.

Well, I won't pursue this any more, since you seemed to have resolved your
questions while conversing with Milly.