HELP!!! Update checker fails!

[MikeyD]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.

 

[Sloan Crayton [MS]]

The web page was broken, but has now been fixed.

 

[A. Jones]

Sloan
I was having the same problem - for the past few weeks. With the new web
page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error pops up
briefly, and then I either get an invalid URL error, or am redirected to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones

The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.

 

[Sloan Crayton [MS]]

It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate' folder
to another temporary location, and then check to see if the Product Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the new web
page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error pops up
briefly, and then I either get an invalid URL error, or am redirected to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones

The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[A. Jones]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate' folder
to another temporary location, and then check to see if the Product Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the new web
page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error pops up
briefly, and then I either get an invalid URL error, or am redirected to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones

The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[Sloan Crayton [MS]]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate' folder
to another temporary location, and then check to see if the Product Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the new web
page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error pops up
briefly, and then I either get an invalid URL error, or am redirected to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[Sloan Crayton [MS]]

You should also clear the Internet Explorer cache prior to trying again.

--
Sloan Crayton [MSFT]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate' folder
to another temporary location, and then check to see if the Product Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the

new
web

page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error

pops
up

briefly, and then I either get an invalid URL error, or am

redirected

to

your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[A. Jones]

Sloan
I did the following:
- removed the active-x control, opuc.dll
- cleared cookies, cache (including offline files) and history in IE
-deleted D:\Program Files\OfficeUpdate11 (in my case windows and apps are
installed to D, and I had deleted both this one and P...F\OfficeUpdate
yesterday as well
-Emptied the recycle bin

On going to the office update site (which I have added to the "trusted
sites" in IE as well), the following happens:
-It correctly identifies the one patch I need (in this case KB826293, Access
Snapshot Viewer), and shows the "start installation" button. The script
error is still there (same as before).
---Line:381, Char:1, Error: Object Expected, Code:0, URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

-When I click start installation, an error message pops up and goes away,
followed by an errror: The page cannot be displayed:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033 ;
Operation Aborted.

Oddly, I don't have the same problem at my work computer, which has an
almost identical software environment. I did find that a number of people
have been reporting the new error in the last couple of days
(FX010357071033).

Any help would be apprciated.

Thanks
Jones
=====================================================================

You should also clear the Internet Explorer cache prior to trying again.

--
Sloan Crayton [MSFT]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033



It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate'
folder
to another temporary location, and then check to see if the Product
Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the new
web
page, the following happens:
1. The list of available products shows up now - but with a script error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error pops
up
briefly, and then I either get an invalid URL error, or am

redirected

to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[Sloan Crayton [MS]]

Some more questions. How is this machine connected to the internet? Have
you customized any of the cookies settings in the IE Security and Privacy
settings (in Tools:Internet Options)? Do you have the same problem if you
connect to http://tc5.iponet.net/OfficeUpdate?

--
Sloan Crayton [MSFT]

Sloan
I did the following:
- removed the active-x control, opuc.dll
- cleared cookies, cache (including offline files) and history in IE
-deleted D:\Program Files\OfficeUpdate11 (in my case windows and apps are
installed to D, and I had deleted both this one and P...F\OfficeUpdate
yesterday as well
-Emptied the recycle bin

On going to the office update site (which I have added to the "trusted
sites" in IE as well), the following happens:
-It correctly identifies the one patch I need (in this case KB826293, Access
Snapshot Viewer), and shows the "start installation" button. The script
error is still there (same as before).
---Line:381, Char:1, Error: Object Expected, Code:0, URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

-When I click start installation, an error message pops up and goes away,
followed by an errror: The page cannot be displayed:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033 ;
Operation Aborted.

Oddly, I don't have the same problem at my work computer, which has an
almost identical software environment. I did find that a number of people
have been reporting the new error in the last couple of days
(FX010357071033).

Any help would be apprciated.

Thanks
Jones
=====================================================================

You should also clear the Internet Explorer cache prior to trying again.

--
Sloan Crayton [MSFT]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033



It's likely that the Office Update client that has been cached on your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate'
folder
to another temporary location, and then check to see if the Product
Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With

the
new

web
page, the following happens:
1. The list of available products shows up now - but with a script
error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script

error
pops

up
briefly, and then I either get an invalid URL error, or am redirected
to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[A. Jones]

Sloan
The problem (in part) seems to be zone alarm.
I connect to the internet thru a router, and have zone alarm (firewall
software) installed. I have not made any special settings though, and in
the past had no trouble with the updates.

If I temporarily shutdown zone alarm, I can install the updates.

At the end of successfully completing the process though, I still get our
trusty old error:
The page cannot be displayed:
Thanks for your help though. I hope the others will try disabling their
firewall before going thru the entire process of cleaning out thier
registry, un-installing office etc (as suggested by another submitter to the
group)

Some more questions. How is this machine connected to the internet? Have
you customized any of the cookies settings in the IE Security and Privacy
settings (in Tools:Internet Options)? Do you have the same problem if you
connect to http://tc5.iponet.net/OfficeUpdate?

--
Sloan Crayton [MSFT]

Sloan
I did the following:
- removed the active-x control, opuc.dll
- cleared cookies, cache (including offline files) and history in IE
-deleted D:\Program Files\OfficeUpdate11 (in my case windows and apps are
installed to D, and I had deleted both this one and P...F\OfficeUpdate
yesterday as well
-Emptied the recycle bin

On going to the office update site (which I have added to the "trusted
sites" in IE as well), the following happens:
-It correctly identifies the one patch I need (in this case KB826293, Access
Snapshot Viewer), and shows the "start installation" button. The script
error is still there (same as before).
---Line:381, Char:1, Error: Object Expected, Code:0, URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

-When I click start installation, an error message pops up and goes away,
followed by an errror: The page cannot be displayed:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033 ;
Operation Aborted.

Oddly, I don't have the same problem at my work computer, which has an
almost identical software environment. I did find that a number of people
have been reporting the new error in the last couple of days
(FX010357071033).

Any help would be apprciated.

Thanks
Jones
=====================================================================

You should also clear the Internet Explorer cache prior to trying again.

--
Sloan Crayton [MSFT]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033



It's likely that the Office Update client that has been cached

on
your

computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate'
folder
to another temporary location, and then check to see if the Product
Updates
detection works. This should download the Office Updates client cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks. With the
new
web
page, the following happens:
1. The list of available products shows up now - but with a script
error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error
pops
up
briefly, and then I either get an invalid URL error, or am
redirected
to
your error reporting page at:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.

 

[Sloan Crayton [MS]]

Thanks for the update. Can you provide the version of Zone Alarm that you
have installed?

--
Sloan Crayton [MSFT]

Sloan
The problem (in part) seems to be zone alarm.
I connect to the internet thru a router, and have zone alarm (firewall
software) installed. I have not made any special settings though, and in
the past had no trouble with the updates.

If I temporarily shutdown zone alarm, I can install the updates.

At the end of successfully completing the process though, I still get our
trusty old error:
The page cannot be displayed:
Thanks for your help though. I hope the others will try disabling their
firewall before going thru the entire process of cleaning out thier
registry, un-installing office etc (as suggested by another submitter to the
group)

Some more questions. How is this machine connected to the internet? Have
you customized any of the cookies settings in the IE Security and Privacy
settings (in Tools:Internet Options)? Do you have the same problem if you
connect to http://tc5.iponet.net/OfficeUpdate?

--
Sloan Crayton [MSFT]

Sloan
I did the following:
- removed the active-x control, opuc.dll
- cleared cookies, cache (including offline files) and history in IE
-deleted D:\Program Files\OfficeUpdate11 (in my case windows and apps are
installed to D, and I had deleted both this one and P...F\OfficeUpdate
yesterday as well
-Emptied the recycle bin

On going to the office update site (which I have added to the "trusted
sites" in IE as well), the following happens:
-It correctly identifies the one patch I need (in this case KB826293, Access
Snapshot Viewer), and shows the "start installation" button. The script
error is still there (same as before).
---Line:381, Char:1, Error: Object Expected, Code:0, URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

-When I click start installation, an error message pops up and goes away,
followed by an errror: The page cannot be displayed:
http://office.microsoft.com/home/office.aspx?assetid=FX010357071033 ;
Operation Aborted.

Oddly, I don't have the same problem at my work computer, which has an
almost identical software environment. I did find that a number of people
have been reporting the new error in the last couple of days
(FX010357071033).

Any help would be apprciated.

Thanks
Jones
=====================================================================

You should also clear the Internet Explorer cache prior to trying again.

--
Sloan Crayton [MSFT]

I did some checking, and the latest update to OfficeUpdate changed the
location of the client files. Anyhow, try moving the 'C:\Program
Files\OfficeUpdate11' folder, and then try the detection again.

Also, are you still seeing the original script error? Or are you just
seeing a patch failure?

--
Sloan Crayton [MSFT]

Sloan
Tried that - still get the same error. It tries to redirect to the
following invalid URL:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033



It's likely that the Office Update client that has been cached on
your
computer is corrupt. Try moving the 'C:\Program Files\OfficeUpdate'
folder
to another temporary location, and then check to see if the Product
Updates
detection works. This should download the Office Updates client
cache
again.

--
Sloan Crayton [MSFT]

Sloan
I was having the same problem - for the past few weeks.

With
the

new
web
page, the following happens:
1. The list of available products shows up now - but with a script
error
with the following details:
Line: 381, Char: 1, Error: Object Expected, Code:0 URL:
http://office.microsoft.com/officeupdate/mainCatalog.aspx?CTT=98

2. On clicking on the "Start Installation" button, a script error
pops
up
briefly, and then I either get an invalid URL error, or am
redirected
to
your error reporting page at:

http://office.microsoft.com/home/office.aspx?assetid=FX010357071033

Please comment...
Thanks

Jones


message
The web page was broken, but has now been fixed.

--
Sloan Crayton [MSFT]

I believe I am having the same problem. The update
checker says it is 30% complete and then it stops,
showing the same message you describe. I have no idea
why that is happening. I have Access from Office 2000
installed and Word, Excel, Outlook and Powerpoint 2002
from XP for Students and Teachers installed. They are
installed on Drive D. I have never experienced any
problems with the Windows Update manager.
-----Original Message-----
When I use the Office update feature, I receive a
message
that Microsoft has received my error message, has no
response, and suggests that I check for updates. When I
hit the provided bar to check for updates, I receive the
same message.

All help appreciated.
.