Help w/ Install Error > Microsoft Handheld Synchronization for OSX

[Ray]

Hello!

I am attempting to synchronize my employer's palm with her Entourage
program. I downloaded the "Microsoft Handheld Synchronization"
installer, but I receive the error:

"The Installation failed because the Palm HotSync Folder is missing"

I tried creating a 'Palm HotSync' folder in Appplications and in the
Office folder, but no luck. Any ideas anyone?

Thank You,
Ray

SPECS
Palm: Tungsten W i710, Palm OS software v4.1
Mac: Dual 1.8GHz PPC G5. OSX 10.3.7

 

[Alan Schaevitz]

You failed to say which version of Entourage you are using. If it is Office
2004, you need the Handheld Sync Installer from the Additional Tools folder
in the Office 2004 CD or Microsoft Office 2004 folder in the Applications
Folder. The one you downloaded is for Office X and doesn't work with Office
2004.

 

[Ray]

Thank you Alan,

She is running Office 2004.

I first located the "Microsoft Handheld Synchronization" Installer in
the Additional Tools folder and tried to run it, but received the eror
message: "The Installation failed because the Palm HotSync Folder is
missing".

The I tried to download an Installer.bin, but received the same error.
I do understand from your reply that the version I downloaded was
incorrect.

Any ideas about what this error is all about?
Thanks a lot for your help,
Ray

 

[Alan Schaevitz]

You do have to install the Palm Desktop software prior to installing the
Entourage Handheld Sync, even though you may never use the Desktop
application. Is it possible that you don't have that installed?

 

[Ray]

Yes that is it! Thank you so much.