Help with missing data

[C Reasner]

I am using an existing custom form that just recently started dropping data
frrom the Message field. The form creator enters data into the Message field
and Sends the form The first form recipient sees the data in the Message
field when the form is opened. The first recipient selects Forward and can
still see the data in the Message field. However the second recipient that
receives the Forwarded form cannot see the data and when the first recipient
looks at the form in their Sent folder the data is also missing. Any help is
appreciated!

 

[Ken Slovak - [MVP - Outlook]]

Does the Forward action setting in that custom form specify to use your
custom MessageClass for the form?

 

[C Reasner]

Yes, the Reply, Reply To All and the Forward action specifically call the
custom form in the Action tab.

 

[Ken Slovak - [MVP - Outlook]]

Sounds like forms cache corruption to me then. Clear your forms cache from
the forms manager and see if that helps.

 

[C Reasner]

I was pretty sure I already did that but to be safe I went ahead and cleared
the cache again and initiated the form. Unfortunately, it still cleared the
data after it was Forwarded by the first recipient so the second recipient
could not see the data nor was the data present wtihin the form in the first
recipient's Sent folder

 

[Ken Slovak - [MVP - Outlook]]

Then check the MessageClass of the item that was forwarded and make sure it
and the forwarded item both have that MessageClass.

 

[C Reasner]

I hope I am not being to dense but where do I look to see the MessageClass on
an item that is already sent? I have tried looking at About This Form but it
doesn't tell me the specific MessageClass for that form.

 

[Ken Slovak - [MVP - Outlook]]

In code you just read that property. In the UI you would set a table view,
best usually if you set the reading pane to bottom, and right click on the
column headers. Select Field Chooser and in the drop-down select All Mail
Fields. Select MessageClass and drag it into the column headers. That will
allow you to review the MessageClass values for all the items in the view.

 

[C Reasner]

Perfect! Now that I can see that, unfortunately, the message class is the
same for both the one with the data and the one without the data (IPM.Note.My
Form Name).

 

[Ken Slovak - [MVP - Outlook]]

Sorry, then I have no ideas.

 

[C Reasner]

Thanks anyway. I ended up using the Message field for attachments only and
added a new text box for data below it and it worked just fine. You were
great to try and I appreciate your time!