HELP with MS Office 2004 registration (preferences?)

[vrdaver]

Awhile back, I assisted a friend who was having trouble with her Mac by
backing up the computer when she had to send it in for repairs. She
owned MS Office 2004. I owned an earlier version. So, when I tried to
open office documents it then opened them in her Office 2004. When her
computer returned and we made sure all was intact, I deleted all her
files and programs.

Later still, I purchased my own copy of Office 2004 and registered it.
However, since that time when the application launches it shows MY
name, but HER company which was shown on her version that I had backed
up for her.

Does anyone know how I might be able to get rid of that company
information? I don't know if it sent her company info when I registered
it. I pray not. I know I didn't see it while registering.

 

[vrdaver]

The problem is mostly fixed now. I went into the system and deleted
pretty much everything pertaining to microsoft office. Then reinstalled
from the disk. But now I get this error everytime I launch an Office
app. Says Unexpected Error while trying to load MS Framework Library.
Any ideas on that one?

 

[CyberTaz]

Any time you need to remove Office or any of its applications avoid the
temptation to simply start dragging stuff to the Trash. With a number of
less complex programs you can get away with that - in fact it may be the
suggested method.

Office is far more complicated & installation includes a number of files
that are put in places you wouldn't even think to look as well as a number
of Hidden files that you can't find even if you did know what they were &
where to look. Always use the Remove Office utility in the Additional Tools
folder of the MS Office folder to avoid the very type of problem you are
describing.

It sounds like you will have to use that utility now & reinstall Office.

 

[vrdaver]

Well, after the reinstallation, I then did the update that came out a
day or so ago. That seems to have fully repaired things. Thanks

 

[CyberTaz]

Glad it worked out well for you !

Regards |:>)
Bob Jones
[MVP] Office:Mac