Help with Office 2000 Premium setup

[ausglaze]

I am running Win.XP Professional. I had before installed Office 2000 Premium
and
worked ok. Now I try to reinstall it. All its components are working fine,
but
Frontpage does not work. I get the following messages:
Cannot load "\fp4Autl.dll ", by pressing "ok", the following message apare:
The instruction at "0x67f6b483" referencded memory at "0x00000030". The
memory could not be "read". Click OK to terminate the program.
I presume is a problem with Windows, but I am not sure. Same programme
installed im my wife's computer (WinXP Home), work fine.
Can somebody advice me what to do?

 

[DL]

http://support.microsoft.com/kb/237426
may apply

 

[ausglaze]

Hi DL, Thank you for your help. I installed all possible updates sugested by
MS on your link, but the end result is the same. Being a memory related
error, supose is a corrupted file. The question is, in the programme or in
windows?

 

[DL]

You could try a memory test. www.memtest.org
You might also want to run chkdsk

 

[Sunny]

Hi,

Search and RENAME THE DLL file in question and then perform
repair of front page from add/remove programs and check.



Regards,

Sunny

 

[ausglaze]

Hi Sunny and DL,
Thank you guys for your efforts trying to help me. The memory test was ok,
chkdsk didn't show any problems. I renamed the .dll file in \web service
extensions and repaired office. Made sense this operation, but it didn't
help. I am very afraid that is a Win problem and will have to reformat the
HDD. Some Win updates by automatic download, cann't be installed either. Any
more suggestions?
Best regards,
ausglaze

 

[Mary Sauer]

The type error you are getting is indicative of driver failure. Have you gone to
the manufacturer's web sites to confirm you have the latest drivers for your
peripherals?

Sometimes cleaning up the installation will help too. If you decide to use the
cleanup utility be sure you have your product number handy

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

 

[ausglaze]

Hi Mary, thank you for your repply. I checked the drivers, they are up to
date. I would try a cleaning but I don't have any product number. You mean
the product key for Windows? This I have.
Best regards,
Ausglaze

 

[Mary Sauer]

No I mean the Office product key. I'm sorry, I don't have any other solution for
you.

I doubt Office is causing your error, it does sound like a hardware issue.

 

[ausglaze]

I think it isn't a hard problem, but corrupt windows problem. Neither I think
is an Office problem. Shell try to format the HD and reinstall windows, will
see what happens.
Thank you for your help anyway.

 

[Sunny]

hi
I suggest you try running SFC /scannow command from command prompt and
test.

regards,
sunny

 

[ausglaze]

Thank you all for your help. I have reinstalled WinXP, after format of the HD
and everything now works perfectly. Exactly this operation I was trying to
avoid, but....
Again, thank you all,
Best regards