Help with Product ID and Microsoft Support

[Hasel]

I finally found the Product ID of my software, but the Support site will not
take it. I keep getting the message that there is a problem with the number.
I have written, and re-written it. I have typed and re-typed it into the
little box. I am absolutely sure I am using the right number, but it is a
vicious circle. When I try to get someone to help me find out why it will not
accept my number, it just sends me back to the support site where I am
supposed to type in the number.

I am getting so frustrated, I have spent about 2 hours just trying to get a
simple answer.

I bought the Microsoft Access 2007 upgrade, and before I break the seal on
the product, (can't return it after that), I am just trying to be sure that
my Office Suite qualifies. I have Home & Student Edition. Since I do not have
a previous Access Edition, do I qualify for the upgrade?

Thanks in advance for any help.

 

[JoAnn Paules]

Where did you find that product key?

If you are talking about Office Home and Student 2007, then yes, you qualify
for the Access 2007 upgrade (technically it's a crossgrade).

 

[Hasel]

Thanks JoAnn, (I did install the Access upgrade and it worked)

Microsoft does not make it easy. I'm sure that you know how to find it, but
will post it in case someone else needs it.

Product key: is the 25 numeric-alpha numbers on the software packing.
To get the Product ID [this is what they were asking for]: Open one of your
office suite programs, am using WORD for this example. Click on the Windows
menu at the top left, on the bottom border of the drop down box there is a
button that says "Word Options", click on that; then click on the last link,
"Resources"; then click
the "About" button. This brings up your registration page and the Produce ID
number is below your name.

I was on the phone with Dell for about 45 minutes, the girl was trying to
help me. While I was on hold I found the answer, I think on one of the
discussion threads. So when she came back I shared with her how to get the
product ID and she said that would help her and the rest of the technicians
to know that in the future

Did I mention that Microsoft does not make things easy? LOL

Hasel

Where did you find that product key?

If you are talking about Office Home and Student 2007, then yes, you qualify
for the Access 2007 upgrade (technically it's a crossgrade).

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I finally found the Product ID of my software, but the Support site will
not
take it. I keep getting the message that there is a problem with the
number.
I have written, and re-written it. I have typed and re-typed it into the
little box. I am absolutely sure I am using the right number, but it is a
vicious circle. When I try to get someone to help me find out why it will
not
accept my number, it just sends me back to the support site where I am
supposed to type in the number.

I am getting so frustrated, I have spent about 2 hours just trying to get
a
simple answer.

I bought the Microsoft Access 2007 upgrade, and before I break the seal on
the product, (can't return it after that), I am just trying to be sure
that
my Office Suite qualifies. I have Home & Student Edition. Since I do not
have
a previous Access Edition, do I qualify for the upgrade?

Thanks in advance for any help.

.