Help with Windows Installer v2

[Daryl]

Hi all!
I am having trouble with removing Office XP from my
system. I keep getting a windows patch package error. I
found a KB article on it:
http://support.microsoft.com/default.aspx?kbid=295823

You would think I could just follow the KB article, but
it does not apply to people with version 2 installer
(me); and there is no subsequent instruction what to do.
(BTW, In desparation, I did try it eventually, and it did
not fix the problem.)

Because of this, I have multiple problems:
1) My system will not work with the Office Update tool on
the website (even the manual updates do not work
sometimes);
2) While running Office 2003, I get a Windows Installer,
Preparing to install... pop-up box over-and-over-and-
over; and
3) I have at least 300MB of useless stuff on my disk.

I have uninstalled Office 2003 a couple of times, but
this did not fix the problem. Office XP is still in the
Add/Remove items list, and cannot be removed.

Any help is greatly appreciated!
Daryl
(e-mail address removed)

 

[Lefty]

I'm experiencing a similar problem and have described the
situation to Microsoft and asked for help three time over
the last 10 days. It's clearly caused by Microsoft, but
so far, no help, and I've searched their site. Microsoft
is just living up to its reputation.

 

[Hector Corella]

Same situation, that makes three!

-----Original Message-----
I'm experiencing a similar problem and have described the
situation to Microsoft and asked for help three time over
the last 10 days. It's clearly caused by Microsoft, but
so far, no help, and I've searched their site. Microsoft
is just living up to its reputation.

.

 

[Hector Corella]

Try this it works. -Got it from Google.
THE "FIX"

I just got off the phone with Microsoft to fix these same
problems
described above.

They had me first delete all keys called "patches".
Regedit procedure
was to make a backup copy of the registry then use
Find "Keys" (Values
and Data deselected), "Match whole string only"
for "Patches". I
deleted each instance (I think there were three).

I then was able to go into the Office Update site and it
would
recognize the need for 5 patches. It downloaded them and
installed but
the installation failed. The MS tech said "that was normal
because I
already had those patches installed." I reran Office
Update and it
said I still needed those five patches.

The MS tech said just ignore those five patches and I
would have to
live with it.

I then went into Add/Remove and was able now to remove MS
Office
completely.

I reinstalled from the CD successfully and was able to
load SP1, SP2
and then the five troublesome patches successfully.

THANK BILL BARRETT FOR THE FIX

 

[Deborah]

Hector you are a saint! it works! I have been trying to fix this darn thing for 3 days and your fix worked! I love you

----- Hector Corella wrote: ----

Try this it works. -Got it from Google
THE "FIX

I just got off the phone with Microsoft to fix these same
problem
described above.

They had me first delete all keys called "patches".
Regedit procedur
was to make a backup copy of the registry then use
Find "Keys" (Value
and Data deselected), "Match whole string only"
for "Patches".
deleted each instance (I think there were three).

I then was able to go into the Office Update site and it
woul
recognize the need for 5 patches. It downloaded them and
installed bu
the installation failed. The MS tech said "that was normal
because
already had those patches installed." I reran Office
Update and i
said I still needed those five patches.

The MS tech said just ignore those five patches and I
would have t
live with it.

I then went into Add/Remove and was able now to remove MS
Offic
completely.

I reinstalled from the CD successfully and was able to
load SP1, SP
and then the five troublesome patches successfully.

THANK BILL BARRETT FOR THE FI