Help

[Mo]

Did anyone have a problem with the 2007 Word program after downloading
updates in the last couple of days. Ever since then I write something in Word
and when I try to reopen it it says Microsoft Visual Basic error 13 type
mismatch. What should I do I uninstalled the Service Pack 2 update and the
security updates, don't know which is the problem and now it isn't a problem.
Please someone tell me what to do.

 

[Mo]

OK Stefan, I found many of my documents under normal but when I add dotm I
get nothing Where do I go from there. Also I have a program called APA Perrla
which references my research work for me and I don't know if that is
considered an add on or what (I'm not that knowledgable in computers) Well
that stopped working right too. It is a downloaded program that I desperately
need for my papers. So please answer again about the normal.dotm Thanks
--

Mo

My guess is that something has happened to your Normal template. Exit Word.
Locate and rename the normal.dotm template. The next time you start Word, a
new, fresh copy will be created. Does that help?

To find normal.dotm, you can use Windows search (hold the Windows key and
press F). Be sure to search for hidden files and folders.

See also http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[Mo]

I have another problem now also, please someone read these posts and help.
Now I can't download any templates from Office online. The error says I must
not be connected to the Internet or that I am working offline. It says try
again later for any template I try to download either from Microsoft on line
or from the Word program. Please help.

 

[Mary Sauer]

You might think about emptying your temporary cache. In Internet Explorer,
Tools, Internet Options, Delete, Delete files (Temporary).

You also can put Office in your trusted area. In Internet Explorer, Tools,
Security tab, click "Trusted Sites", click Sites button,

Uncheck "Require server verification (https) for all sites in this zone"
Type http://office.microsoft.com in the address bar, click "add"

 

[Stefan Blom]

Display file name extensions in Windows; that should help. Note that the
only Normal file that is relevant in this case is the one found in your user
profile. If you want to try finding Normal manually, show hidden and system
files in Windows, and then look in your user profile (the Templates folder).

I'm not familiar with APA Perrla, so I can't advise on that one.

By the way, did you take a look at the article I linked to?

--
Stefan Blom
Microsoft Word MVP

OK Stefan, I found many of my documents under normal but when I add dotm I
get nothing Where do I go from there. Also I have a program called APA
Perrla
which references my research work for me and I don't know if that is
considered an add on or what (I'm not that knowledgable in computers) Well
that stopped working right too. It is a downloaded program that I
desperately
need for my papers. So please answer again about the normal.dotm Thanks

 

[Mo]

Yes Thank you Stefan, you've been very helpful. On more question, I had to
uninstall the update for service pack 2 because it screwed up everything. Can
I just go on without those set of updates or are they necessary. I read that
others had problems with them too.

 

[Stefan Blom]

Well, since the Service Pack is causing trouble, you have no choice: you
must uninstall it.

For information on the SP, read the knowledge base article at
http://support.microsoft.com/kb/953195/en-us ("Description of 2007 Microsoft
Office Suite Service Pack 2 (SP2) and of Microsoft Office Language Pack 2007
SP2").