Help!!

[Eleanore]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

I was typing in Word. It froze. I waited about 10 minutes and shut down the computer. When I rebooted the computer, I could no longer open ANY Mactopia files (Word and Excel).

HELP!!! I am a teacher and my gradebook as well as many worksheets are inaccessible!!



THANKS!!!

 

[Bates]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

I was typing in Word. It froze. I waited about 10 minutes and shut down the computer. When I rebooted the computer, I could no longer open ANY Mactopia files (Word and Excel).

HELP!!! I am a teacher and my gradebook as well as many worksheets are inaccessible!!

THANKS!!!

Hi,

I would try cleaning out the preferences files as a first pass at a
fix. Make a folder to back up these files then go into /Users/(your
user name)/Library/Preferences/ and move out:

com.microsoft.office.plist
com.microsoft.Powerpoint.plist
com.microsoft.Excel.plist
com.microsoft.Entourage.plist
com.microsoft.Word.plist

Then try restarting Excel (a new preferences file will be created in
the original directory theoretically). Hopefully that will resolve
your problem. If one of the preferences files gets corrupted it can
cause all kinds of problems launching the program (I had this happen
in Office 2004 a few times).

Hope that helps,

Neil

 

[Eleanore]

Hi,

I would try cleaning out the preferences files as a first pass at a
fix. Make a folder to back up these files then go into /Users/(your
user name)/Library/Preferences/ and move out:

com.microsoft.office.plist
com.microsoft.Powerpoint.plist
com.microsoft.Excel.plist
com.microsoft.Entourage.plist
com.microsoft.Word.plist

Then try restarting Excel (a new preferences file will be created in
the original directory theoretically). Hopefully that will resolve
your problem. If one of the preferences files gets corrupted it can
cause all kinds of problems launching the program (I had this happen
in Office 2004 a few times).

Hope that helps,

Neil

Thanks, but I can't get to Preferences.

Eleanore :frown:

 

[Eleanore]

The Error Information (which means nothing to me) is as follows:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-24 23:14:10 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.1.080305
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0002df19
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0002df19
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

 

[Bates]

The Error Information (which means nothing to me) is as follows:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-24 23:14:10 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.1.080305
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0002df19
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0002df19
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

Eleanore,

Did you try reinstalling Office?

Neil

 

[Bates]

Eleanore :frown:

Sorry, but why can't you get to Preferences? It's not in Word, it's a
directory on your computer. Search for each of the individual files I
listed using spotlight - you can find them that way if you prefer.

 

[Diane Ross]

Eleanore :frown:

You are a teacher and you call that feedback. What are we supposed to get
from that other than you are unhappy. If you want help you need to give us
details.

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Office. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.


Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

In addition, you might need to use "Remove Office" and reinstall Office from
your CD then update.

/Application/Microsoft Office 2008/Additional Tools/Remove Office

 

[John McGhie]

Re-installing on a Mac does not replace existing files. So it will do
nothing.

Eleanore,

Did you try reinstalling Office?

Neil

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Bates]

Re-installing on a Mac does not replace existing files. So it will do
nothing.




--

Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

Fair enough....