Here's what Microsoft told me about FrontPage crashing under Vista

[rich53x]

Here's what they told me....
"Hi Richard
Thank you for requesting support for Microsoft FrontPage. My name is Sony
and I will be working with you to resolve this issue.

If I have understood your issue correctly FrontPage crashes when you try to
do a hyperlink
This is a current issue with Windows Vista that the FrontPage crashes when
you try the hyperlinks.
I would like to inform you that the development team is still working to get
a fix or a patch to resolve this issue. We do not know how long it will take
to develop the fix or a patch to resolve this issue. But we assure you that
an update will be given on the Microsoft website for you to check, so you can
visit the Microsoft website frequently to check for any updates.

If you want me to give you a call send me an email at my email address
(e-mail address removed) <mailto:[email protected]>
After you respond by posting a supplement to this case, you will receive a
response as quickly as possible. If you do not reply within 2 business days,
we will assume you no longer require assistance with this issue and your case
will be closed. The closed case will be reopened automatically should you
reply.

Regards,
Sony
Microsoft FrontPage"

 

[Steve Easton]

Thanks for posting this.


--

Steve Easton
Microsoft MVP FrontPage
FP Cleaner
http://www.95isalive.com/fixes/fpclean.htm
Hit Me FP
http://www.95isalive.com/fixes/HitMeFP.htm

 

[rich53x]

Steve, I'm not holding my breath.

.....Rich

Thanks for posting this.


--

Steve Easton
Microsoft MVP FrontPage
FP Cleaner
http://www.95isalive.com/fixes/fpclean.htm
Hit Me FP
http://www.95isalive.com/fixes/HitMeFP.htm

 

[Tom Willett]

Gary: I understand they are working on a Hotfix.
--
===
Tom Willett
Microsoft MVP - FrontPage
---
FrontPage Support:
http://www.frontpagemvps.com/
===
|I don't think Microsoft is at all interested in resolving this problem.
It's
| been a while and yet no solution. Meanwhile I have gone back to XP.
|
| GW
|
| | > Steve, I'm not holding my breath.
| >
| > ....Rich
| >
| > "Steve Easton" wrote:
| >
| >> Thanks for posting this.
| >>
| >>
| >> --
| >>
| >> Steve Easton
| >> Microsoft MVP FrontPage
| >> FP Cleaner
| >> http://www.95isalive.com/fixes/fpclean.htm
| >> Hit Me FP
| >> http://www.95isalive.com/fixes/HitMeFP.htm
| >>
| >>
| >> | >> > Here's what they told me....
| >> > "Hi Richard
| >> > Thank you for requesting support for Microsoft FrontPage. My name is
| >> > Sony
| >> > and I will be working with you to resolve this issue.
| >> >
| >> > If I have understood your issue correctly FrontPage crashes when you
| >> > try to
| >> > do a hyperlink
| >> > This is a current issue with Windows Vista that the FrontPage crashes
| >> > when
| >> > you try the hyperlinks.
| >> > I would like to inform you that the development team is still working
| >> > to get
| >> > a fix or a patch to resolve this issue. We do not know how long it
will
| >> > take
| >> > to develop the fix or a patch to resolve this issue. But we assure
you
| >> > that
| >> > an update will be given on the Microsoft website for you to check, so
| >> > you can
| >> > visit the Microsoft website frequently to check for any updates.
| >> >
| >> > If you want me to give you a call send me an email at my email
address
| >> > (e-mail address removed)
| >> > <mailto:[email protected]>
| >> > After you respond by posting a supplement to this case, you will
| >> > receive a
| >> > response as quickly as possible. If you do not reply within 2
business
| >> > days,
| >> > we will assume you no longer require assistance with this issue and
| >> > your case
| >> > will be closed. The closed case will be reopened automatically should
| >> > you
| >> > reply.
| >> >
| >> > Regards,
| >> > Sony
| >> > Microsoft FrontPage"
| >>
| >>
| >>
|

 

[Gary Williams]

I don't think Microsoft is at all interested in resolving this problem. It's
been a while and yet no solution. Meanwhile I have gone back to XP.

GW

 

[Gary Williams]

Thanks Tom. I guess I am becoming a bit impatient. I love Vista but because
of this quirk with FP, I had to go back to XP. I still have the Ultimate CD
and when this problem is resolved, I'll go back to Vista. I got tired of
adding links in code view.

GW

 

[derek.layman]

I don't think they are really going to fix it. It should not take 5+
months for microsoft to fix this type of problem. It seems more
likely that they are just holding out in hopes that people will just
buy Expressions or whatever it is called.

 

[Gary Williams]

Derek, I totally understand your frustration. "They are aware of it and are
working on it" has become quite old. To me, there are only two
possibilities - one, as you said, they want people to switch over to
Expression (more likely) or two, they are totally clueless as to what is
causing this problem. Five months and still they are working on it... I
don't believe it for a moment. I am not a MS basher but I am also not a
blind fanatic who is afraid of expressing his frustration when there is a
perfectly valid reason to be disappointed.

My prediction: It will never be fixed. I would love MS to prove me wrong.

GW,
One frustrated user

 

[Stefan B Rusynko]

You need to understand the issue is a Vista OS problem, that will probably require a patch or SP to Vista
(not a fix to FP)
- that is not a trivial issue to release, as an OS patch must be fully tested to all conditions in the OS

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
_____________________________________________


| Derek, I totally understand your frustration. "They are aware of it and are
| working on it" has become quite old. To me, there are only two
| possibilities - one, as you said, they want people to switch over to
| Expression (more likely) or two, they are totally clueless as to what is
| causing this problem. Five months and still they are working on it... I
| don't believe it for a moment. I am not a MS basher but I am also not a
| blind fanatic who is afraid of expressing his frustration when there is a
| perfectly valid reason to be disappointed.
|
| My prediction: It will never be fixed. I would love MS to prove me wrong.
|
| GW,
| One frustrated user
|
|
| | >I don't think they are really going to fix it. It should not take 5+
| > months for microsoft to fix this type of problem. It seems more
| > likely that they are just holding out in hopes that people will just
| > buy Expressions or whatever it is called.
| >
| >> Thanks Tom. I guess I am becoming a bit impatient. I loveVistabut because
| >> of this quirk with FP, I had to go back to XP. I still have the Ultimate
| >> CD
| >> and when this problem is resolved, I'll go back toVista. I got tired of
| >> adding links in code view.
| >>
| >> GW
| >>
| >>
| >> | >>
| >>
| >>
| >> > Gary: I understand they are working on a Hotfix.
| >> > --
| >> > ===
| >> > Tom Willett
| >> > Microsoft MVP -FrontPage
| >> > ---
| >> >FrontPageSupport:
| >> >http://www.frontpagemvps.com/
| >> > ===
| >> >| >> > |I don't think Microsoft is at all interested in resolving this
| >> > problem.
| >> > It's
| >> > | been a while and yet no solution. Meanwhile I have gone back to XP.
| >> > |
| >> > | GW
| >> > |
| >> > || >> > | > Steve, I'm not holding my breath.
| >> > | >
| >> > | > ....Rich
| >> > | >
| >> > | > "Steve Easton" wrote:
| >> > | >
| >> > | >> Thanks for posting this.
| >> > | >>
| >> > | >>
| >> > | >> --
| >> > | >>
| >> > | >> Steve Easton
| >> > | >> Microsoft MVPFrontPage
| >> > | >> FP Cleaner
| >> > | >>http://www.95isalive.com/fixes/fpclean.htm
| >> > | >> Hit Me FP
| >> > | >>http://www.95isalive.com/fixes/HitMeFP.htm
| >> > | >>
| >> > | >>
| >> > | >>| >> > | >> > Here's what they told me....
| >> > | >> > "Hi Richard
| >> > | >> > Thank you for requesting support for MicrosoftFrontPage. My name
| >> > is
| >> > | >> > Sony
| >> > | >> > and I will be working with you to resolve this issue.
| >> > | >> >
| >> > | >> > If I have understood your issue correctlyFrontPagecrashes when
| >> > you
| >> > | >> > try to
| >> > | >> > do a hyperlink
| >> > | >> > This is a current issue with WindowsVistathat theFrontPage
| >> > crashes
| >> > | >> > when
| >> > | >> > you try the hyperlinks.
| >> > | >> > I would like to inform you that the development team is still
| >> > working
| >> > | >> > to get
| >> > | >> > a fix or a patch to resolve this issue. We do not know how long
| >> > it
| >> > will
| >> > | >> > take
| >> > | >> > to develop the fix or a patch to resolve this issue. But we
| >> > assure
| >> > you
| >> > | >> > that
| >> > | >> > an update will be given on the Microsoft website for you to
| >> > check,
| >> > so
| >> > | >> > you can
| >> > | >> > visit the Microsoft website frequently to check for any updates.
| >> > | >> >
| >> > | >> > If you want me to give you a call send me an email at my email
| >> > address
| >> > | >> > (e-mail address removed)
| >> > | >> > <mailto:[email protected]>
| >> > | >> > After you respond by posting a supplement to this case, you will
| >> > | >> > receive a
| >> > | >> > response as quickly as possible. If you do not reply within 2
| >> > business
| >> > | >> > days,
| >> > | >> > we will assume you no longer require assistance with this issue
| >> > and
| >> > | >> > your case
| >> > | >> > will be closed. The closed case will be reopened automatically
| >> > should
| >> > | >> > you
| >> > | >> > reply.
| >> > | >> >
| >> > | >> > Regards,
| >> > | >> > Sony
| >> > | >> > MicrosoftFrontPage"
| >> > | >>
| >> > | >>
| >> > | >>
| >> > |- Hide quoted text -
| >>
| >> - Show quoted text -
| >
| >
|

 

[Thomas A. Rowe]

Contact MS Product support about this issue.

--
==============================================
Thomas A. Rowe
Microsoft MVP - FrontPage

http://www.Ecom-Data.com
==============================================

Stefan, I realize that it is an OS issue but that does not change the fact that it can't be fixed
or should take this long to fix this problem. Both programs are owned by MS, or am I missing
something?

I guess what you are saying is that instead of constantly venting on FP forum, I will be better
off if I took out my frustration on Vista forum. Fair enough, but that yet does not absolve MS for
this inordinate delay. I wonder how long it would take to fix such problem if one of the programs
was not owned by MS. To me, FP is going the Image Composer way. Complete abandonment! If Vista had
somehow broken Dreamweaver, I am sure there would have been a huge outcry and MS would be force to
fix it in a matter of days; not weeks or months. But why fix FP when Expression is already out
there...

I promise I won't complain about it anymore on FP forum since this is such a touchy issue for some
folks.

GW

You need to understand the issue is a Vista OS problem, that will probably require a patch or SP
to Vista
(not a fix to FP)
- that is not a trivial issue to release, as an OS patch must be fully tested to all conditions
in the OS

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
_____________________________________________


| Derek, I totally understand your frustration. "They are aware of it and are
| working on it" has become quite old. To me, there are only two
| possibilities - one, as you said, they want people to switch over to
| Expression (more likely) or two, they are totally clueless as to what is
| causing this problem. Five months and still they are working on it... I
| don't believe it for a moment. I am not a MS basher but I am also not a
| blind fanatic who is afraid of expressing his frustration when there is a
| perfectly valid reason to be disappointed.
|
| My prediction: It will never be fixed. I would love MS to prove me wrong.
|
| GW,
| One frustrated user
|
|
| | >I don't think they are really going to fix it. It should not take 5+
| > months for microsoft to fix this type of problem. It seems more
| > likely that they are just holding out in hopes that people will just
| > buy Expressions or whatever it is called.
| >
| >> Thanks Tom. I guess I am becoming a bit impatient. I loveVistabut because
| >> of this quirk with FP, I had to go back to XP. I still have the Ultimate
| >> CD
| >> and when this problem is resolved, I'll go back toVista. I got tired of
| >> adding links in code view.
| >>
| >> GW
| >>
| >>
| >> | >>
| >>
| >>
| >> > Gary: I understand they are working on a Hotfix.
| >> > --
| >> > ===
| >> > Tom Willett
| >> > Microsoft MVP -FrontPage
| >> > ---
| >> >FrontPageSupport:
| >> >http://www.frontpagemvps.com/
| >> > ===
| >> >| >> > |I don't think Microsoft is at all interested in resolving this
| >> > problem.
| >> > It's
| >> > | been a while and yet no solution. Meanwhile I have gone back to XP.
| >> > |
| >> > | GW
| >> > |
| >> > || >> > | > Steve, I'm not holding my breath.
| >> > | >
| >> > | > ....Rich
| >> > | >
| >> > | > "Steve Easton" wrote:
| >> > | >
| >> > | >> Thanks for posting this.
| >> > | >>
| >> > | >>
| >> > | >> --
| >> > | >>
| >> > | >> Steve Easton
| >> > | >> Microsoft MVPFrontPage
| >> > | >> FP Cleaner
| >> > | >>http://www.95isalive.com/fixes/fpclean.htm
| >> > | >> Hit Me FP
| >> > | >>http://www.95isalive.com/fixes/HitMeFP.htm
| >> > | >>
| >> > | >>
| >> > | >>| >> > | >> > Here's what they told me....
| >> > | >> > "Hi Richard
| >> > | >> > Thank you for requesting support for MicrosoftFrontPage. My name
| >> > is
| >> > | >> > Sony
| >> > | >> > and I will be working with you to resolve this issue.
| >> > | >> >
| >> > | >> > If I have understood your issue correctlyFrontPagecrashes when
| >> > you
| >> > | >> > try to
| >> > | >> > do a hyperlink
| >> > | >> > This is a current issue with WindowsVistathat theFrontPage
| >> > crashes
| >> > | >> > when
| >> > | >> > you try the hyperlinks.
| >> > | >> > I would like to inform you that the development team is still
| >> > working
| >> > | >> > to get
| >> > | >> > a fix or a patch to resolve this issue. We do not know how long
| >> > it
| >> > will
| >> > | >> > take
| >> > | >> > to develop the fix or a patch to resolve this issue. But we
| >> > assure
| >> > you
| >> > | >> > that
| >> > | >> > an update will be given on the Microsoft website for you to
| >> > check,
| >> > so
| >> > | >> > you can
| >> > | >> > visit the Microsoft website frequently to check for any updates.
| >> > | >> >
| >> > | >> > If you want me to give you a call send me an email at my email
| >> > address
| >> > | >> > (e-mail address removed)
| >> > | >> > <mailto:[email protected]>
| >> > | >> > After you respond by posting a supplement to this case, you will
| >> > | >> > receive a
| >> > | >> > response as quickly as possible. If you do not reply within 2
| >> > business
| >> > | >> > days,
| >> > | >> > we will assume you no longer require assistance with this issue
| >> > and
| >> > | >> > your case
| >> > | >> > will be closed. The closed case will be reopened automatically
| >> > should
| >> > | >> > you
| >> > | >> > reply.
| >> > | >> >
| >> > | >> > Regards,
| >> > | >> > Sony
| >> > | >> > MicrosoftFrontPage"
| >> > | >>
| >> > | >>
| >> > | >>
| >> > |- Hide quoted text -
| >>
| >> - Show quoted text -
| >
| >
|

 

[Gary Williams]

Stefan, I realize that it is an OS issue but that does not change the fact
that it can't be fixed or should take this long to fix this problem. Both
programs are owned by MS, or am I missing something?

I guess what you are saying is that instead of constantly venting on FP
forum, I will be better off if I took out my frustration on Vista forum.
Fair enough, but that yet does not absolve MS for this inordinate delay. I
wonder how long it would take to fix such problem if one of the programs was
not owned by MS. To me, FP is going the Image Composer way. Complete
abandonment! If Vista had somehow broken Dreamweaver, I am sure there would
have been a huge outcry and MS would be force to fix it in a matter of days;
not weeks or months. But why fix FP when Expression is already out there...

I promise I won't complain about it anymore on FP forum since this is such a
touchy issue for some folks.

GW

You need to understand the issue is a Vista OS problem, that will probably
require a patch or SP to Vista
(not a fix to FP)
- that is not a trivial issue to release, as an OS patch must be fully
tested to all conditions in the OS

--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
_____________________________________________


| Derek, I totally understand your frustration. "They are aware of it and
are
| working on it" has become quite old. To me, there are only two
| possibilities - one, as you said, they want people to switch over to
| Expression (more likely) or two, they are totally clueless as to what is
| causing this problem. Five months and still they are working on it... I
| don't believe it for a moment. I am not a MS basher but I am also not a
| blind fanatic who is afraid of expressing his frustration when there is
a
| perfectly valid reason to be disappointed.
|
| My prediction: It will never be fixed. I would love MS to prove me
wrong.
|
| GW,
| One frustrated user
|
|
| | >I don't think they are really going to fix it. It should not take 5+
| > months for microsoft to fix this type of problem. It seems more
| > likely that they are just holding out in hopes that people will just
| > buy Expressions or whatever it is called.
| >
| >> Thanks Tom. I guess I am becoming a bit impatient. I loveVistabut
because
| >> of this quirk with FP, I had to go back to XP. I still have the
Ultimate
| >> CD
| >> and when this problem is resolved, I'll go back toVista. I got tired
of
| >> adding links in code view.
| >>
| >> GW
| >>
| >>
| >> | >>
| >>
| >>
| >> > Gary: I understand they are working on a Hotfix.
| >> > --
| >> > ===
| >> > Tom Willett
| >> > Microsoft MVP -FrontPage
| >> > ---
| >> >FrontPageSupport:
| >> >http://www.frontpagemvps.com/
| >> > ===
| >> >| >> > |I don't think Microsoft is at all interested in resolving this
| >> > problem.
| >> > It's
| >> > | been a while and yet no solution. Meanwhile I have gone back to
XP.
| >> > |
| >> > | GW
| >> > |
| >> > || >> > | > Steve, I'm not holding my breath.
| >> > | >
| >> > | > ....Rich
| >> > | >
| >> > | > "Steve Easton" wrote:
| >> > | >
| >> > | >> Thanks for posting this.
| >> > | >>
| >> > | >>
| >> > | >> --
| >> > | >>
| >> > | >> Steve Easton
| >> > | >> Microsoft MVPFrontPage
| >> > | >> FP Cleaner
| >> > | >>http://www.95isalive.com/fixes/fpclean.htm
| >> > | >> Hit Me FP
| >> > | >>http://www.95isalive.com/fixes/HitMeFP.htm
| >> > | >>
| >> > | >>
| >> > | >>| >> > | >> > Here's what they told me....
| >> > | >> > "Hi Richard
| >> > | >> > Thank you for requesting support for MicrosoftFrontPage. My
name
| >> > is
| >> > | >> > Sony
| >> > | >> > and I will be working with you to resolve this issue.
| >> > | >> >
| >> > | >> > If I have understood your issue correctlyFrontPagecrashes
when
| >> > you
| >> > | >> > try to
| >> > | >> > do a hyperlink
| >> > | >> > This is a current issue with WindowsVistathat theFrontPage
| >> > crashes
| >> > | >> > when
| >> > | >> > you try the hyperlinks.
| >> > | >> > I would like to inform you that the development team is
still
| >> > working
| >> > | >> > to get
| >> > | >> > a fix or a patch to resolve this issue. We do not know how
long
| >> > it
| >> > will
| >> > | >> > take
| >> > | >> > to develop the fix or a patch to resolve this issue. But we
| >> > assure
| >> > you
| >> > | >> > that
| >> > | >> > an update will be given on the Microsoft website for you to
| >> > check,
| >> > so
| >> > | >> > you can
| >> > | >> > visit the Microsoft website frequently to check for any
updates.
| >> > | >> >
| >> > | >> > If you want me to give you a call send me an email at my
email
| >> > address
| >> > | >> > (e-mail address removed)
| >> > | >> > <mailto:[email protected]>
| >> > | >> > After you respond by posting a supplement to this case, you
will
| >> > | >> > receive a
| >> > | >> > response as quickly as possible. If you do not reply within
2
| >> > business
| >> > | >> > days,
| >> > | >> > we will assume you no longer require assistance with this
issue
| >> > and
| >> > | >> > your case
| >> > | >> > will be closed. The closed case will be reopened
automatically
| >> > should
| >> > | >> > you
| >> > | >> > reply.
| >> > | >> >
| >> > | >> > Regards,
| >> > | >> > Sony
| >> > | >> > MicrosoftFrontPage"
| >> > | >>
| >> > | >>
| >> > | >>
| >> > |- Hide quoted text -
| >>
| >> - Show quoted text -
| >
| >
|