Hot fix to terminate Outlook 2000

[Randrew]

Does anyone know, where can I find the downloadable hotfix, mentioned in KB
834005 article ("Description of the Outlook 2000 post-Service Pack 3 hotfix
package: January 13, 2004")

Tks

Andrew

 

[K. Orland]

Did you search the Microsoft site using that KB number? It should point you
in the right direction.

Also try Office Update:

http://office.microsoft.com/en-us/officeupdate/default.aspx

 

[Sue Mosher [MVP-Outlook]]

As the article says, you need to contact Microsoft Support. If you call in, you should hear a voice mail option for hotfixes that will get you to the right person.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Randrew]

Tks for your kind, but I have tried for at least an hour. For KB# only the
article comes (with no link for download), in the patch/SP list no such
hotfix. Maybe an other includes this one...

Tks again

Andrew

 

[Randrew]

Tks Sue, it was very useful info, but made me a bit ...:-(
We have the same issue, mentioned in the "Note:" and it is very strange for
me that they solve it only for additional costs. Do you know why this system
works for this kind of malfunction?
Anyway, I thought, that I have to contact with them, if I need the solution
immediately (and I do not have time for finding the fix itself) so I ignored
that section.

Tks again

Andrew

 

[Milly Staples [MVP - Outlook]]

Hotfixes do not cost - what made you conclude that they do? Follow the
directions and you will be provided the hotfix without cost.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Randrew asked:

| Tks Sue, it was very useful info, but made me a bit ...:-(
| We have the same issue, mentioned in the "Note:" and it is very
| strange for me that they solve it only for additional costs. Do you
| know why this system works for this kind of malfunction?
| Anyway, I thought, that I have to contact with them, if I need the
| solution immediately (and I do not have time for finding the fix
| itself) so I ignored that section.
|
| Tks again
|
| Andrew
|
| "Sue Mosher [MVP-Outlook]" wrote:
|
|| As the article says, you need to contact Microsoft Support. If you
|| call in, you should hear a voice mail option for hotfixes that will
|| get you to the right person.
||
|| --
|| Sue Mosher, Outlook MVP
|| Author of Configuring Microsoft Outlook 2003
||
|| and Microsoft Outlook Programming - Jumpstart for
|| Administrators, Power Users, and Developers
||
||
||
|| ||| Does anyone know, where can I find the downloadable hotfix,
||| mentioned in KB 834005 article ("Description of the Outlook 2000
||| post-Service Pack 3 hotfix package: January 13, 2004")
|||
||| Tks
|||
||| Andrew

 

[Randrew]

Hi Milly,

From the first sentence of the "Note".

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.

I hope that the second will eliminate my problem. Hopefully You'll be right.

Tks for your comment.