Hotmail items moving to folder on computer

[carter3d]

Purchased a MacBook Pro and Office 2004 for the Mac about 4 months ago.
Everything has been working great, until this week.

When I launch Entourage, and click on the folder Hotmail -> Inbox in
the folder pane on the left, I can see all of my messages disappear one
by one. I thought they were gone, but found them in my Deleted Items
folder in Hotmail.

I ran a test to see if it was a Hotmail or Entourage issue. I sent
myself two separate test E-mails from two different computers and
accounts. I first opened a Hotmail browser session using IE on a PC to
see if they were there. They were, everything's good. Then I opened a
Hotmail browser session using Safari on a Mac, again they were there,
no problems. Then I opened Entourage, opened the Hotmail Inbox Folder,
and saw the messages briefly, then they were moved to the deleted items
folder. So something in Entourage is deleted all my messages from
Hotmail.

More experimentation followed. I checked for any rules or junk e-mail
filters... none are created or enabled. Then I noticed that the Inbox
folder for the local computer had some unread messages in it (I don't
have any accounts other than Hotmail, so I found this odd). Turns out
that it looks like my messages are being moved to a local folder from
Hotmail by Entourage, and then deleted from Hotmail. Not sure why or
how this is happening. I don't see any setting to control this. Need
help quick!!

 

[Rob Bray]

Starting about 2 weeks ago I had the exact same thing happen. I've
seen several postings here on Groups talking about the same stuff. No
one seems to know how to fix. The only real suggestion I saw was to
rebuild the database, but no one has tried this from what I can see. I
really don't want to do so because I believe you lose all of your old
emails.

Have you had any response to your inquiry?

Good Luck,

Rob

 

[hanson_stephen]

Same problem - started a week and a half ago. I have Two Hotmail
accounts in Entourage, however only one of them has this problem....

 

[Mickey Stevens]

Be sure to check all of the tabs in the Rules window. Also, check the
Mailing List Manager under the "Tools" menu for unwanted entries.

 

[Heffron_M]

Be sure to check all of the tabs in the Rules window. Also, check the
Mailing List Manager under the "Tools" menu for unwanted entries.

 

[Heffron_M]

Be sure to check all of the tabs in the Rules window. Also, check the
Mailing List Manager under the "Tools" menu for unwanted entries.

 

[Heffron_M]

I've been having the same problem, first with my e-mail account and now
with my wife's account. I have Entourage 2004 version 11.3.2. All
incoming messages automatically are sent to the Deleted Item folder. I
have verified and rebuilt the database and there are no rules enabled
at all. As I re-download my messages from Hotmail, it seems that all
sent messages are also going to the Deleted Items folder.
Has anyone found a solution?

 

[Barry Wainwright [MVP]]

It is most likely a Mailing List Manager entry that has accidentally been
created.

These entries are all to easy to make by mistake when marking an item as
'Not Junk' because of some ambiguous wording in that dialog.

Check that there are no entries that shouldn't be there in the "Mailing List
Manager" under the 'Tools' menu.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
The Entourage User's WebLog has moved!
For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

From: <[email protected]>
Organization: http://groups.google.com
Newsgroups: microsoft.public.mac.office.entourage
Date: 6 Jan 2007 14:26:49 -0800
Subject: Re: Hotmail items moving to folder on computer

I've been having the same problem, first with my e-mail account and now
with my wife's account. I have Entourage 2004 version 11.3.2. All
incoming messages automatically are sent to the Deleted Item folder. I
have verified and rebuilt the database and there are no rules enabled
at all. As I re-download my messages from Hotmail, it seems that all
sent messages are also going to the Deleted Items folder.
Has anyone found a solution?

 

[Heffron_M]

That seems to have done the trick. Thank you SO MUCH! It was driving
me nuts.

It is most likely a Mailing List Manager entry that has accidentally been
created.

These entries are all to easy to make by mistake when marking an item as
'Not Junk' because of some ambiguous wording in that dialog.

Check that there are no entries that shouldn't be there in the "Mailing List
Manager" under the 'Tools' menu.

 

[Barry Wainwright [MVP]]

Great!

Glad we got the right solution