Hours appearing in MS Project Pro, but not in PWA

[Katie B]

Good Afternoon,

We've come across this issue multiple times where Actual Work hours are
appearing for certain individuals in MS Project, but when you check
their timesheet in PWA, the hours do not appear for that task. Our
standard procedure is to make any adjustments to Actual Work hours in
PWA and then update/commit the changes to MS Project Professional, not
vice versa, but when the hours aren't appearing in PWA, there's no
adjustment that can be made. And if I try to zero out the hours in MS
Project, when I save, it asks me if I want to synch with protected
actuals and then it adds the hours back in that I deleted.

Any suggestions? Please let me know if you need more information.

Thanks!

Katie Begell

 

[Gary L. Chefetz [MVP]]

katie:

What service pack level is your system at? You should be at SP2 for your
clients and SP2a for your server. If you aren't there yet, this problem may
be the result of known issues.

 

[dclarcq]

Hi Katie B,

Just yesterday we noticed the same problem. I am verifying our service packs
as Gary suggested. I will reply when done. Please let me know if you find
anything.

Thanks,

DClarcq

 

[dclarcq]

Hi Katie B,

Just yesterday we noticed the same issue. I am checking our service packs as
Gary suggested. I will post my results. Please let me know if you discover
anything.

Thanks,

DClarcq

 

[Joe]

Is it possible that the actual hours were added from the Project Plan and not
via PWA? If it is updated from the plan and not republished with the
"Overwrite actuals entered by resources" check box selected, the hours will
not show up in PWA.

Joe

 

[dclarcq]

Thanks. We are using Managed Time Periods and I from what I understand, this
does not allow the Overwrite feature to be applied here. With managed
timesheets, the only way I thought to get actual hours into the project file
was through resources entering into Web Access.

Thanks,

DClarcq

 

[Adam Bennett]

I would be *Very* interested if you find a resolution/cause to this as I
recently encountered this very same problem while testing the Managed Time
env. We were going to switch from non-managed over to managed time, but this
issue has made me leary about switching. We contacted Microsoft but
unfortunately they had no viable solution.

Sincerely
Adam

 

[Katie B]

Joe,

The situation you described about updating the plan and not
republishing with the check box for "overwrite actuals entered by
resources" selected is not the case for us. In this particular work
plan, we never make updates directly to the project plan, rather we
make updates in PWA and commit to the project plan.

I will continue to keep investigating.

Thanks for your help!

Katie

 

[Katie B]

Hi Gary,

According to my server administrator, the latest updates we made as of
8/8/06 include:

Sharepoint Portal Server = SP2
Windows Sharepoint Services = SP2
Microsoft SQL Server 2000 = SP4
MS Project Server = SP2a

So, it looks like we're all up to date on the updates.

Any other suggestions as to why we're having this issue with random
resources showing hours in Project, but not in PWA?

Katie Begell

 

[Gary L. Chefetz [MVP]]

Katie:

Take a look at:
http://support.microsoft.com/kb/898463/en-us

This describes a problem where hours don't appear in PWA when moving between
time periods. It sounds as though you don't have a problem with values
actually being missing as this would cause the system to complain inasmuch
as you are using managed time periods.