How can I detect and delete an "invisible" Word template?

[Pastor Keith]

How can I blow away a pesky template from EZPHOTO.DOT that pops up every time
I open MS Word? I get this message, "Word cannont open this document
template, (C:\EasyPhoto\EZPHOTO.DOT)

There is NO SUCH template on my computer that I can find! HOW can I get MS
Word to stop searching for it?

 

[Suzanne S. Barnhill]

Somewhere on your computer you have (or have at some time had) the EZ-Photo
application (probably installed by a scanner or other hardware). This
software adds an add-in to Word's Startup folder (the add-in is probably
what's calling the template), and the add-in adds button(s) to your toolbar.

Unfortunately, the add-in was written for Word 95 and doesn't function
properly with later versions, so you need to remove it. Once you've done
this, you can remove any and all EZP buttons from Word using Tools |
Customize. The files you're looking for (to delete) are Ezpwll32.wll,
Ezphoto.wll, Ezpwll.wll, and Ezpwll16.wll. You'll need to display Hidden and
System files in order to find these using Windows Find/Search.

For more on EZ-Photo, see "WD2000: Problems Caused By EZ-Photo 2.7 and
Earlier Versions [Q224727]." Note that it should *not* be necessary to
rename Normal.dot as this article suggests; this will remove all your
customizations, and the only reason I can see for doing it is to remove the
EZP buttons, which you can easily do yourself.

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=224727 "Description of the problems
that are caused by EZ-Photo 2.7 and earlier versions in Word 2000". If you
still have problems, post back.