Perhaps you're trying to use Project in a manner other than what it's
intended. It is designed to manage the work on tasks in order to complete a
project, not to manage the hours in a resource's work schedule and schedule
them into a labour budget.
You're allocating a resource to production support for a year. "Tasks" are
specific quantifiable activities with defined start and finish points that
produce a specific deliverable required to complete the project. You're
describing an ongoing activity with no clearly defined time parameters and
no recognizable deliverable whose completion or lack of it can be observer
and measured. Is there ever going to be a point in time when all the
support activity that will ever be required will have been completed and the
support person can be dismissed?. Plus the general rule of thumb is that
tasks should lie somewhere between 8 and 80 hours of work in order to be
manageable - a year-long task falls well outside that.
If your resource reports more work on a task than originally planned,
Project is simply telling you what they did on those tasks. It does not
change their overall allocation on the task, though it may change the
duration or the total work required if they are working faster or slower
than estimated, nor will it change the assignments on any concurrent tasks.
I am scheduled 4 hours per day each, 50% assignment, on tasks A and B over a
period of 5 days. On day 1 I report that I worked 6 hours on A, but make no
report on B.
Case A: Task A is fixed duration. Project shows a new allocation of 75% on
A but reduces the work on each remaining day to 3.5 hours so the overall
*average* allocation over the week-long task remains at 50% of the 40 hours
duration, ie, a total of 20 hours of work. Task B is unchanged.
Case B: Task A is fixed units or fixed work. Project shows a new
allocation of 75% on A but reduces the *duration* by 2 hours, indicating
some of the work has been done earlier than planned. The overall amount of
work on the task still hasn't changed and the average allocation (day by day
75%, 50%, 50%, 50%, 25% averaged out) remains the same 50%. Again, task B
does not change.
Your focus has to be on managing the work on the tasks, not the hours in the
resource's workdays. The only time that becomes a concern of the PM is when
the total scheduled allocation exceeds the maximum the resource is allowed
to work - that impacts your project because you're asking him to do the
impossible, to be in two different places at once. Other than that, he's
perfectly capable of managing his own daily calendar.
Hope this helps...
--
Steve House [MVP]
MS Project Trainer/Consultant
Visit
http://www.mvps.org/project/faqs.htm for the FAQs