How can I get delegate access set up?

[tmvigil95]

I have followed all of the steps to get someone set up with Delegate access
to my Inbox. I have set him up with Author permissions. I even went to the
extent of sharing my inbox with permissions to Create Items, Read Items,
Folder Visible, Edit All Items, and Delete Own Items.

When we test this out at the person's desk, he is unable to reply to a
message in my Inbox. Am I missing something here? What else do I need to do
to get him set up with delegat access?

Is there something else that could be blocking this?

 

[Sue Mosher [MVP-Outlook]]

Sounds like all you've done so far is granted him permission to work with your folders. That doesn't make a person a delegate. To make him a delegate, use Tools | Options | Delegates and add the person there. THat will give them Send On Behalf Of permission on your mailbox.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[tmvigil95]

I started by adding him as a delegate, with Author permissions. I granted
him permission to work with my folders after the delegate access didn't work
the first time. I've done all of that.

 

[Sue Mosher [MVP-Outlook]]

Thanks for the extra details. So, what happens when he tries to reply to a message in your Inbox?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[tmvigil95]

He gets the message that he doesn't have permission to send emails. I'm
actually the one who is testing this all out on both computers. I can open
an email, hit reply, and type the message. Once I hit Send, I get the
message that he doesn't have permission.

 

[Sue Mosher [MVP-Outlook]]

I would go back to AD and check whether he actually has Send On Behalf Of or Send As permission for that mailbox, whichever you prefer.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[tmvigil95]

Go back to where? What is AD? I imagine that is an abbreviation for
something?

 

[Sue Mosher [MVP-Outlook]]

AD = Active Directory or more precisely, Active Directory Users & Computers. It is the tool on Windows Server that network administrators use to manage permissions over whole mailboxes (not individual folders).

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[tmvigil95]

I have asked our network administrator about this and he is wanting to know
the exact steps to make this change. He wants to make sure he does it the
right way the first time, since if you mess something up its big? We don't
want to screw anything up on this.

Please let me know. Thank You!

 

[Sue Mosher [MVP-Outlook]]

Who said anything about making a change? At this point, my only suggestion is to check the permission settings. THe article at http://support.microsoft.com/kb/281208/en-us should point you in the right direction.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers