How do I activate Office on replacement hard drive?

[sugarjay]

I had Office Professional 2007 loaded on 3 machines. I have had to replace
the hard drive in one of these machines and now when I reload Office on the
new hard drive, I'm unable to enter the product key (the 'continue' button is
greyed out). I'm assuming this is because MS sees the new hard drive as a
FOURTH computer??

What do I need to do to have the licence DE-activated on the old unusable
hard drive?

Thanks for any help you can offer.
Sue

 

[Jeff Strickland]

If the Continue button is gray, the product key is not correct.

The issue with too many machines won't raise it's ugly head until it's time
to Activate. You will be directed at that time to activate via the
telephone, where you merely tell the operator that your HDD crashed and you
are reloading.

 

[DL]

Maybe when you recovered your win installation you also recovered the Trial
of Office, which has to be uninstalled prior to installing the paid for
version.
Also Office Pro 2007 is only licensed for two devices for use by the same
user, and not 3.
Only Office 2007 H&S is licensed for 3 devices

 

[sugarjay]

I can't believe I made such a stupid mistake! I had printed the product key
out on a Dymo tape in larger letters so I could read it more easily and stuck
it to the front of the packaging. When I asked my daughter to check it for
me, I realised I had left out one of the 5-digit sequences!!! Feeling really
silly now...

Thanks for your help though

Sue

 

[sugarjay]

No, I did clean reinstall so there was no trial version.

Office Pro 2007 definitely has 3 licences. I already had it on 3 machines.
I'm in Australia, so maybe that's the difference?

Anyhow, all is good now.

Thanks for your reply.

Sue

 

[Jeff Strickland]

I can't believe I made such a stupid mistake! I had printed the product
key
out on a Dymo tape in larger letters so I could read it more easily and
stuck
it to the front of the packaging. When I asked my daughter to check it
for
me, I realised I had left out one of the 5-digit sequences!!! Feeling
really
silly now...

Thanks for your help though

Sue

You're welcome.

Similar but different is a case recently where one of the digits of the
product key was partially obliterated, and the solution was to use
variations on G or 6 -- the letter that was messed up had characteristics
like a G or a 6, but not like an X or K. I don't remember what the correct
character was, but the experimenting lead to the right letter to complete
the string.