SP-2 adds several security and stability fixes to Office, as well as removes
patent infringing abilities - if you are a largish corporation, you would be
well advised to install SP-2, if for nothing else than the patent issue.
--Â
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Mike Whitehead asked:
| Dear Milly
| I'm so very sorry that I didn't explain myself properly.
| Throughout February we were having a problem with the computer
| hanging up
| and programs not responding. The full story is at
|
http://www.microsoft.com/windowsxp/...eral&mid=2e5c81af-f551-48a1-a5f2-5eb64bcb625f
| Looking back through our records, we had been running successfully for
| several months without any service packs, and then for several more
| months with SP1 installed.
| Installing SP2 was one of several things we did at about the time we
| started to get the problem of the computer hanging up and programs
| not responding. It wasn't necessarily SP2 that was causing the
| problem, but it was a possibility. We got so frustrated with the
| problem that we reformatted the hard disk and reinstalled Windows,
| and the problem appears to have gone away.
| But since the installation of SP2 occurred at about the time the
| problems started, I am naturally wary about reinstalling it now.
| I accept that your advice would be to install SP2, but I am
| interested in
| the risks of *not* installing it. I believe that SP2 is a bundle of
| previous updates; we have now reinstalled all the updates that
| Microsoft have suggested, except for SP2, so I guess we have probably
| installed most of the individual updates that are bundled in SP2.
| We are well protected with Norton Internet Security 2005, Webroot Spy
| Sweeper and Lavasoft AdAware SE Personal (we also have Spybot Search &
| Destroy but I have been advised to uninstall it because of a conflict
| with Spy Sweeper), so what are we missing by not going the whole hog
| and installing SP2?
|
| Regards, Mike
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| I always recommend installing all available SPs and patches. You
|| never answered my question - what is the problem you encounter(ed)
|| using SP-1 or 2?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Mike Whitehead asked:
||
||| Dear Milly
||| We haven't heard from you in response to my posting of Feb 28, so I
||| guess I put it in the wrong place, so here it is again -
|||
||| Dear Milly, sorry to be so long in getting back to you.
||| Looking back through our records, we have been running successfully
||| with SP1 installed for several months. Installing SP2 was one of
||| several things we did at about the time we started to get the
||| problem of programs not responding / hanging up, so it wasn't
||| necessarily SP2 that was causing the problem.
|||
||| However we got so frustrated with the problem that we have
||| reformatted the hard disk and reinstalled Windows, so hope the
||| problem has gone away.
|||
||| But I'd still like to hear your views on whether we should install
||| SP2 again. Since we reinstalled Office 2003 after reinstalling
||| Windows, the Auto Update has offered us loads of updates, so we
||| have installed them all except SP2. I don't want to install SP2 if
||| it is going to cause problems again. We are well protected
||| security-wise because we have Norton Internet Security 2005,
||| Webroot Spy Sweeper, Lavasoft AdAware SE and Spybot Search &
||| Destroy, and we keep them all up to date. So what will we be
||| missing out on if we don't
||| install SP2?
|||
||| I look forward to hearing from you.
||| Regards, Mike
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| User DATA is usually never the problem. If you reinstall Office
|||| 2003 without any Service Packs, does it work as you expect? What
|||| happens after SP-1? After SP-2?
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
||||
|||| After furious head scratching, Mike Whitehead asked:
||||
||||| Dear Milly
|||||
||||| Many thanks. Please can you advise me what to do next -
|||||
||||| - Am I barking up the wrong tree, ie. am I wrong in thinking that
||||| deleting all my User Data will help me get rid of the problem?
|||||
||||| - If I am right, and getting rid of my User Data will help me get
||||| rid of the problem, can you please advise me where I can find
||||| them, what they are called etc, so that I can delete them? I know
||||| about .pst files but I don't know about any of the others.
|||||
||||| Regards, Mike
|||||
|||||
||||| "Milly Staples [MVP - Outlook]" wrote:
|||||
|||||| Uninstalling Office never touches any customizations or files.
|||||| They are all left as you can see from your experience. Your
|||||| normal.dot, .pst files, etc. are not touched since they are
|||||| considered User Data and belong to you, not the program.
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact. All
|||||| unsolicited mail sent to my personal account will be deleted
|||||| without reading.
||||||
||||||
|||||| After furious head scratching, Mike Whitehead asked:
||||||
||||||| Dear all
||||||| I am running MS Office SE 2003 and Windows XP Home Edition with
||||||| SP2.
|||||||
||||||| After I downloaded and installed Service Pack 2 for Office 2003
||||||| I started having problems with various programs not responding /
||||||| hanging up. I suspected it could be something to do with the
||||||| Office SP2 so I tried to repair Office using the Repair option
||||||| in Add/Remove Programs. The repair failed partway through
||||||| installation from the Office 2003 disk.
|||||||
||||||| I uninstalled Office and reinstalled it. I expected to see a
||||||| 'clean' version of Word, for example, ie. with all the default
||||||| settings, but I was surprised that all the customisation I had
||||||| done before, eg. on the Toolbars in Word, were still there.
|||||||
||||||| i suspected that the problem that caused the malfunctions was
||||||| still on the computer, so after uninstalling Office again I
||||||| deleted the Office Setup Files from the Windows XP Disk Cleanup
||||||| facility. I also did a search on 'office' in Windows Explorer
||||||| and deleted the folders that contained 'office' but did not
||||||| appear to be associated with any other applications. However
||||||| when I reinstalled Office from the disk the customisations were
||||||| still there!
|||||||
||||||| How can I completely uninstall Office 2003 so that when I
||||||| reinstall it it appears as though this is the first time I have
||||||| installed it?
|||||||
||||||| Please can you help. Regards, Mike
