After you click on the New button, you have to sign in using a Passport ID
and then a window opens in which there are fields for you to enter the
subject of your question and the question itself. Please make sure to
mention the version of Word that you are using.
Alternatively, access the newsgroup using a newsreader such as Outlook
Express.
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Hope this helps.
Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.
Doug Robbins - Word MVP