How do I email and HTML format mail merge?

[aholderread]

Hello!

I've been trying to use mail merge to send an HTML format email. For some
reason, the mail will send if I choose the plain text or attachment options,
but will not send when I select the HTML option in the very last prompt
screen before sending (merge electronic mail). Does anyone know why? Do I
need to change a something in my Microsoft Outlook settings??

 

[Peter Jamieson]

You must be using the full Outlook (not Outlook Express). You probably need
to be using the same version of Outlook as Word (i.e. WOrd 2003+OL2003, Word
XP+OL XP (and HTML merges weren't available before Word XP.

Several people have reported that HTML mails just disappear, but I've only
seen one explanation, specifically that the problem went away when a COM
Addin called "bxAutoZip" was (temporarily) disabled - see Outlook
Tools|Options|Other|Advanced Options|COM Addins. It may be that other
add-ins also cause this problem. If that is the problem, it would be helpful
if you could post back and tell us which add-in was the cause. If it isn't,
I don't know how to solve this one.

Peter Jamieson

 

[aholderread]

Thanks a lot for answering my post!

I actually figured this one out. I was running Outlook and Office 2002. I
did two things in between trying to send emails before it started working.

1. I went into tools>options>other>advanced options and checked the box
that said "enable mail loggin (troubleshooting)" Then restarted Outlook.

2. I updated my office software, but it said that the installation was
unsuccessful, so I don't think that was the key.

I hope this helps other people who are having the same problem!

Thanks again,

 

[Peter Jamieson]

OK, thanks for posting back.

If your update was unsuccessful it sounds as if there is a configuration
problem of some kind, but if there are no further symptoms, I guess you can
forget about it for now.

Peter Jamieson