How do I fix a saving problem in Word 2007?

[Shanice]

When I try to save documents in Word 2007, my computer freezes and then Word
crashes. I have run the diagnostic a few times and it has not picked anything
up. I do not have the disk to my edition so I cannot uninstall and reinstall
it again.

Please help...

 

[Pesach Shelnitz]

Hi,

You don't need to uninstall and reinstall. That rarely helps. Instead, see
the first paragraph in the section entitled "Problems That Seem to Appear
Overnight" on my Web page at
http://makeofficework.com/mysterious_behavior.htm and follow the instructions.

 

[Terry Farrell]

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt