How do I fix problems printing in colour from Word 2007?

[Lea P-H]

I use a network printer and was able to print from Word 2007 in colour until
recently. There has been an update to our Windows Server (2003) in the time
between when I could print in colour and now. The printer settings in
Control Panel appear correct. The printer settings in Word 2007 appear
correct. I have followed the instructions on troubleshooting from the
Microsoft website i.e. test to see whether it is a particular document etc.
It appears to be a problem with all Word documents. I can print in colour
from Excel and Outlook with no trouble. I don't get any error messages just
black print when I have asked for colour. The colour cartridges are nearly
full so it is not the printer. Please help!

 

[p0]

I use a network printer and was able to print from Word 2007 in colour until
recently.  There has been an update to our Windows Server (2003) in thetime
between when I could print in colour and now.  The printer settings in
Control Panel appear correct.  The printer settings in Word 2007 appear
correct.  I have followed the instructions on troubleshooting from the
Microsoft website i.e. test to see whether it is a particular document etc.  
It appears to be a problem with all Word documents.  I can print in colour
from Excel and Outlook with no trouble.  I don't get any error messagesjust
black print when I have asked for colour.  The colour cartridges are nearly
full so it is not the printer.  Please help!

Are you by any chance printing in draft quality? (Office button ->
Word Options -> Advanced, scroll down to Printing)

Yves

 

[Lea P-H]

No I was not using draft quality. However I have fixed the problem now by
deleting the normal.dotm file through Windows Explorer and then starting Word
2007 again so that it would create a new normal.dotm file. Thank you for
your assistance though.