Hi Katie,
1) Click on the office Orb in the top left hand corner
2) Click on "New"
3) In the "New Document" window that appears, look to the left and you will
see a big long list of templates to choose from. Scroll down and click
"Resumes and CVs"
4) Click on the type of resume you are after - Basic, Job Specific, or
Situation Specific
5) Select the one you want to use, and then click "Download"
And start customising with your own information! Note, for this to work you
will need to be connected to the internet as the templates are actually
stored on Microsoft Office Online.